Technical Writer

23 hours ago


Johannesburg, South Africa Mimecast Full time

Technical Writer

The legends in customer success

This role forms part of our Technical Enablement team, charged with ensuring customers have access to a full range of support for the solutions they've purchased. In this role you will be required to translate complex technical information into clear, concise content aimed at both internal and external audiences. We are looking for someone with excellent writing and grammar skills and someone who is able to work independently, delivering accurate content under deadline pressure.

You'll need to:

- Create end user / administrator content for the company’s Knowledge Base, resulting in the reduction of support cases raised
- Handle user feedback and amending Knowledge Base content as required
- Liaise with Product Managers and Engineers, to understand a project’s scope including beta testing
- Liaise with other members of the Technical Enablement team, to ensure they're aware of changes that affect them
- Identify potential improvements in the Knowledge Base, to ensure legendary customer success is delivered
- Create technical internal troubleshooting content for company’s SD Wiki, resulting in faster conclusion of support cases
- Contribute to and maintain KCS
- Have excellent written English
- The ability to gather and analyze the information needs of the audience
- Strong interviewing and listening skills
- Collaborate with Software Engineers and Product Managers to clarify technical issues
- Use graphics editing software
- Basic HTML editing skills

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.


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