Application Technology Specialist

18 hours ago

Pretoria, South Africa Ford Motor Company Full time

Foster functional & Technical Excellence:

- Know and have a passion for our business and our customers.
- Ensure process discipline.
- Have a continuous improvement philosophy and practice.
- Own Working Together.
- Believe in skilled and motivated people working together.
- Include everyone, respect, listen to, help and appreciate others.
- Build strong relationships/be a team player/develop ourselves & others.
- Communicate clearly, concisely and candidly.
- Show initiative, courage, integrity and good corporate citizenship.
- Improve quality, safety and sustainability.
- Have a can do, find a way attitude and emotional resilience.
- Enjoy the journey & each other. Have fun, but never at others expense.
- Deliver Results.
- Set high expectations and inspire others.
- Make sound decisions using facts and data.

Hold ourselves and others responsible and accountable for delivering results and satisfying our customers.
- National diploma or equivalent experience in a relevant field (see below).
- Relevant certifications will be advantageous (CCNA, MCSE, A+)
- Coordinates, monitors, and supports day-to-day IT operations (e.g. infrastructure, relationships with the business) and escalates as necessary.
- Works with customers and central IT teams to resolve day-to-day operational issues.
- Ensures corporate IT standards are consistently followed for all IT operations activities.
- Ensures interactions with customers, central IT teams, and management are effective in resolving day-to-day operational issues.
- Ensures proper support tools and processes are used to resolve incidents in a timely manner.
- Interacts with suppliers for the execution of IT services.
- Prepares Business Continuity Plans (BCP) and Disaster Recovery (DR) processes, and facilitates execution.
- Manages access controls for suppliers.
- Works closely with business customers to document business requirements for complex problems, and works with business analysts and project managers as appropriate.
- Executes a range of activities (e.g. root cause investigation, incident resolution) for a range of processes or services.
- Ensures desk procedures are up to date.
- Identifies process and technology improvements and makes recommendations to IT supervision/management.
- Works on production support and migration activities outside normal office hours when required.
- Performs maintenance of appropriate disaster recovery data center facilities, which may include plants.
- Works with customers to ensure local and company health and safety policies and standards are consistently followed at all IT supported facilities.

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