Spanish Customer Advocate
5 days ago
**WHAT YOU’LL LIKE ABOUT US**:
- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you
- We’ve got training sessions in-store to help you level up your skillset.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please And we’ll want to hear all about your stories when you get back to the office.)
- We also cap off every week with a bit (a lot) of competitive board games.
**WHAT IS YOUR ROLE**:
As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.
**WHY DO WE WANT YOU**:
We are on the lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
**WHAT WILL YOU DO**:
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE...
- Curious, dynamic, and authentic, just like us #BeBoldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Genuinely passionate about customer satisfaction
- A proactive self-starter
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to working on rotating shifts
**Requirements**:
YOU HAVE
- 1+ years of experience in a customer support role, preferably with outbound call responsibilities
- 1+ years of experience in a technical support role is helpful, but not required
- Spanish fluency is essential
- Excellent people & communication skills
- Comfortable troubleshooting technical issues over the phone
- Detail-oriented and organized
- Ability to work and collaborate with a small, fast-paced team
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- The ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
**Benefits**
Salay + benefits
-
Spanish Customer Support Agent
7 months ago
Cape Town, South Africa ARC Business Process Outsourcing Full timeARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...
-
Spanish Speaking Customer Service Representative Job
22 hours ago
Cape Town, South Africa Language Recruiters Full timeWe have an exciting career opportunity for a **Spanish speaking Customer Service Representative** to join a prestigious airline brand in **Cape Town, South Africa**. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing **job** opportunity for an Spanish...
-
Customer Advocate
3 months ago
Cape Town, South Africa Boldr Full time**WHAT IS YOUR ROLE**: As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...
-
Customer Service Associate
22 hours ago
Cape Town, South Africa Amazon Dev Centre South Africa Full timeFluent in Spanish and English verbal and written communication - High School Diploma or equivalent - Minimum 1 year evidencing exceptional customer service - Good comprehension skills - ability to clearly understand and relate to the issues customers raise - Good composition skills - ability to compose a grammatically correct, concise, and accurate written...
-
Spanish Speaking Luxury Customer Advisor Job
5 days ago
Cape Town, South Africa Language Recruiters Full timeAre you passionate about providing exceptional customer experiences? Do you have a flair for luxury and a knack for understanding the finer things in life? If so, we have the perfect career opportunity for you as a **Spanish speaking Luxury Customer Advisor** at an esteemed luxury lifestyle brand based in **Cape Town, South Africa**. Your role will encompass...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Support Analyst (Spanish Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Support Analyst (Spanish Speaker)**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions,...
-
Customer Experience Specialist
1 week ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Experience Specialist (Spanish Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things...
-
Travel Agent Spanish
2 weeks ago
Cape Town, South Africa Aventura Africa Full timeTravel Agent SPANISH Please note this is only for a SPANISH speaking individual or an individual that has Spanish as a second language. Aventura Africa is an online travel agency based in South Africa, specialized in tailor made travel to Africa for the affluent Spanish speaking traveller. Travel Agent Job Responsibilities: - Meets with clients to...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Support Analyst (Spanish / Portuguese / German Speaker)**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert Full time**WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in. ***: We are in...
-
Customer Experience Specialist
7 months ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
7 months ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Customer Advocate
7 months ago
Cape Town, South Africa Boldr Full time**WHAT YOU'LL LIKE ABOUT US** - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you! - We've got training sessions in-store to help you level up your skillset. - With you on Boldr's side, we'll...
-
Customer Experience Advocate
3 weeks ago
Cape Town, Western Cape, South Africa Time Personnel Full timeJob Title: Customer Experience AdvocateLocation: Time PersonnelSalary: £25,000 - £35,000 per annum (dependent on experience)About the Job:We are seeking a highly skilled Customer Experience Advocate to join our team at Time Personnel. As a key member of our customer-facing team, you will be responsible for delivering exceptional service standards and...
-
Customer Advocate
3 days ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Customer Advocate
4 days ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
International Customer Advocate
4 weeks ago
Cape Town, Western Cape, South Africa Callforce Direct Full timeJob DescriptionWe are seeking an International Customer Advocate to join our team at Callforce Direct. As a member of our International sales team, you will be responsible for providing top-notch support to our international customers.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.Assist...
-
Customer Advocate
2 weeks ago
Cape Town, South Africa Boldr Full timeWHAT YOU’LL LIKE ABOUT US - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you! - We’ve got training sessions in-store to help you level up your skillset. - With you on Boldr’s side,...