Guest Relations Officer

Job Description - We are looking for a Guest Relations Officer who will be responsible for - ensuring that the guest's experience from arrival to departure is seamless in - accordance with all policies and procedures. The Guest Relations Officer - serves the needs of our guests and assists fellow colleagues from different - departments if need be. -...

High end 5* luxury hotel close to Franschhoek is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. **Responsibilities**: - Welcoming and showing around of guests - Ensuring that all guest information and rates are...

GUEST RELATIONS MANAGER As the Hotel Guest Relations Manager with a interface to the Operations Manager this position will play a crucial role in ensuring exceptional guest experiences and seamless operations within the hotel. You will serve as a primary point of contact for guests, addressing their needs, resolving issues, and enhancing overall...

 You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.Experience and Skills:Minimum of 2 years of experience in the Front Office operations of a luxury...

We are looking for a highly motivated and experienced Front Office Manager to join our dedicated team at Le Franschhoek Hotel and Spa. As the Front Office Manager, you will play a vital role in ensuring our guests have a memorable and comfortable stay. You'll lead a team of front desk staff and ensure the highest level of customer service. **Key...

This position is LIVE OUT and will require the candidate to stay in the Franschhoek region.A 5 Star boutique hotel is requiring an experienced and dynamic Assistant Front Office/ Front Office Duty Manager for their Franschhoek property. The successful candidate should have at least 3 years relevant experience within a 4/5 Star Hotel and will be responsible...

A Wine Estate requires a Office Secretary to join the team. POSITION TITLE: Office secretary REPORTS TO: Management : Assist the financial manager with administrative tasks. POSITION DUTIES: Attend to phone calls. Handling all secretarial work for the management office. Promptly replying to all correspondence without constant supervision. Coordination...

Intimate boutique hotel close to Franschhoek is looking for a Duty Manager. - Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates / feedback - Deal with and or escalate guest challenges / complaints - Monitor guest feedback received on check-out and digital platforms and...

Porter/Driver, required to work in the Front Office department Ensure all guest luggage is offloaded and transferred to guest respective rooms upon arrival and assist guests with luggage upon departure The Porter/Driver is responsible for the safe parking of guest vehicles and maintaining hotel courtesy vehicle in emaculate condition

Porter/Driver, required to work work in the Front Office department. Ensure all guest luggage is offloaded and transferred to guest respective rooms upon arrival and assist guests with luggage upon departure. The Porter/Driver you is responsible for the safe parking of guest vehicles and maintaining hotel courtesy vehicle in emaculate condition

Hotel in Franschhoek known for sophisticated escapes and unique guest experiences is looking for a Junior Night Auditor. This ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals. **Responsibilities**: - Oversees, coordinates and directs the service, operations, logistics and...

DUTY MANAGER – Luxury Boutique Hotel (Franschhoek) Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced DUTY MANAGER to join their team. The ideal candidate is passionate about exceptional service, with a strong operational skillset and work ethic. A minimum of 3 years Duty Manager or Assistant Hotel Management...

Experience and skills:Experience in a 5 star luxury hotel environmentExcellent knowledge of Franschhoek area and surroundsExcellent interpersonal skills to be able to interact with all guestsExcellent communication skills in English, both written and verbalExcellent knowledge of food and beverage, general knowledge about news and current affairsExcellent...

Experience and skills:Experience in a 5 star luxury hotel environmentExcellent knowledge of Franschhoek area and surroundsExcellent interpersonal skills to be able to interact with all guestsExcellent communication skills in English, both written and verbalExcellent knowledge of food and beverage, general knowledge about news and current affairsExcellent...

**Responsibilities**: - Front Desk Operations: Provide a warm and friendly welcome to guests, efficiently handle check-ins and check-outs, and assist with inquiries, requests, and reservations. Address guest complaints promptly and effectively, and maintain a clean and organized front desk area. - Night Audit Duties: Conduct night audit procedures,...

**Kendrick Recruitment **is seeking an experienced **Duty Manager** for an exquisite establishment located on a prestigious **Wine Estate in Franschhoek**. We are looking for a seasoned professional with a proven track record in a five-star environment. If you possess exceptional leadership skills, thrive as a team player, and are dedicated to enhancing...

We are a guest farm in Franschhoek looking for a junior duty manager. Requirements are as follows: - Drivers licence and own transport - Able to work shifts and weekends - Past reception, guest relations, and concierge experience - Strong admin and computer skills - Facilities management

The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. **MAIN DUTIES & RESPONSIBILITIES** - Ensure complete guest interaction and...

Are you passionate about hospitality and ready to lead a team in one of the most picturesque regions in Franschhoek? Kendrick Recruitment is searching for a dedicated Duty Manager to ensure seamless operations and exceptional guest experiences at our esteemed client, our Luxury Hotel. Overview: As Duty Manager, you'll be instrumental in maintaining guest...

A minimum of 4 year’s qualified work experience. Exceptional Food and Beverage knowledge. High standards of service Naturally intuitive especially to guests needs Attention to detail Proactive abilities. Strategic and development approach to staff. Excellent communication skills both with staff and guests (must be guest facing) Good command of English and...