Compliance Complaints Officer
3 days ago
**Purpose of the Role**:
The Compliance Complaints Officer will handle, investigate, and resolve formal complaints related to data privacy (POPIA), FAIS General Code of Conduct, PPR (Policyholder Protection Rules), and data breaches, ensuring all processes are aligned with regulatory frameworks and standards from the respective Regulators. This role includes managing complaint investigations, performing trend analysis, and working with internal teams to implement compliance improvements across data protection and regulatory requirements.
**Key Responsibilities**:
1. Complaint Management & Resolution
- Oversee formal complaints related to data privacy, FAIS Code of Conduct, PPR, and data breaches, logging and tracking them in the complaints management system.
- Conduct detailed investigations for each complaint, gathering information from relevant teams to provide clear, compliant, and fair resolutions.
- Draft, review, and issue compliant communications to complainants, ensuring timely updates on progress and final resolutions in line with FAIS and PPR requirements.
2. Regulatory Compliance & Reporting
- Ensure that all complaints are managed according to POPIA, FAIS General Code of Conduct, and PPR frameworks, emphasising fairness, transparency, and client-focused resolutions.
- Compile monthly and ad hoc compliance reports for internal stakeholders on complaints, data breaches, outcomes, and identified trends or issues.
- Maintain detailed, compliant records for all complaints, breaches, and privacy incidents to support regulatory audits and meet retention requirements.
3. Data Breach Response & Mitigation
- Collaborate with IT and security teams on data breach response activities, including incident investigation, impact assessments, and client communication.
- Develop and implement data breach response protocols, ensuring compliance with POPIA and FAIS guidelines on breach notifications and handling.
- Conduct trend analysis on data breaches, recommending preventive measures to strengthen data security and reduce repeat incidents.
4. Stakeholder Collaboration & Escalation
- Work with legal, IT, risk, and operational teams to resolve complaints within SLA and according to regulatory frameworks, including escalations for complex cases.
- Engage with the complaints committee and Information Officer as needed for guidance on complex cases, ensuring compliance across FAIS and PPR standards.
- Build and maintain relationships with key stakeholders, including the Information Regulator and Ombuds, ensuring transparency and regulatory alignment.
5. Process Improvement & Compliance Training
- Analyse trends in complaints to identify root causes and recommend improvements for policies, processes, and training.
- Collaborate in the development and updating of policies, procedures, and client communication materials to align with FAIS, PPR, and POPIA requirements.
- Provide training to employees on complaints handling, data privacy, FAIS, and PPR compliance to promote a culture of transparency and regulatory adherence.
6. Client Service & Fair Treatment
- Uphold TCF (Treating Customers Fairly) principles in all complaint resolutions, ensuring fair, transparent, and compliant outcomes for clients.
- Communicate effectively with complainants to understand their concerns and provide tailored solutions that comply with FAIS and PPR.
- Ensure all notifications, follow-ups, and resolutions are provided in a manner that meets regulatory timelines and promotes client trust.
**Desired Skills & Experience**:
**Education**:
- Matric (Essential)
- Relevant Degree or Diploma in Law, Compliance, or Financial Services (Advantageous)
- Certification in Compliance, Data Privacy, or FAIS Regulatory Examination (RE5) (preferred).
**Experience**:
- 3-5 years in complaints handling, compliance, or data privacy within a regulated environment, preferably in short-term insurance or financial services.
- Strong understanding of FAIS, PPR, POPIA, and complaints management practices in line with regulatory standards.
Skills & Competencies:
- Thorough knowledge of FAIS Code of Conduct, PPR, POPIA, and data protection best practices.
- Excellent analytical, communication, and interpersonal skills with a client-focused approach.
- High attention to detail and proficiency in using complaints management and reporting systems
Inherent Requirements of the role:
- The role will be based in the Cape Town offices, where the Compliance Department is based.
- The role will require travel to Johannesburg (Ad hoc basis) from time to time based on the business requirements.
-
Operational Compliance Officer
1 week ago
Southern Suburbs, South Africa Conova Full timeOur client, based in Cape Town’s Southern Suburbs, is looking for a dynamic, passionate and results driven operational compliance officer with Collective Investment Scheme experience and knowledge to join our team. This individual needs to be confident and willing to get involved in every aspect of the business where required. **Role and...
-
Tax Compliance Officer
6 days ago
Southern Suburbs, South Africa Helderberg Personnel Full timeA client-focused trust and investment company in Rondebosch is seeking to employ a Tax Compliance Officer with previous individual income tax experience tax compliance|tax compliance support **Duties and Responsibilities**: - Completion of return of income, including submission of return to SARS, and calculations of tax payments and ensuring execution -...
-
Tax Compliance Officer
1 week ago
Southern Suburbs, South Africa CA Financial Appointments Full time**Responsibilities**: - Complete return income, submit return to SARS, calculate tax payments - Capture all applicable data on tax management tools - Check assessments and follow-up on errors - Escalate objections to assessments and resolve queries raised by SARS - Request and make necessary payments, submit refunds to clients from SARS - Advise on tax...
-
Tax Compliance Officer
1 week ago
Southern Suburbs, South Africa Merand Corbett & Associates Full timeWestern Cape, Southern Suburbs A client-focused Trust and Investment Management company providing financial planning and investment advice and services to clients planning for, or already in their retirement years. The company offers a full range of financial services including: Investment & Portfolio Management, Offshore Financial Services, Trustee...
-
Compliance Officer
2 weeks ago
Northern Suburbs, South Africa Dante Personnel Full timeWestern Cape, Northern Suburbs COMPLIANCE OFFICER/MANAGER DURBANVILLE SALARY: R 20 000- R 25 000 - A well established financial service firm based in Durbanville is seeking a individual with high energy levels, independent diligence and who has a sincere enthusiasm for compliance._ **Minimum requirements**: - 3-5 years compliance experience in financial...
-
Compliance Officer
2 weeks ago
Northern Suburbs, South Africa CA Financial Appointments Full timeFinancial Advisory team seek a Compliance Officer to join them. You’ll have a minimum of 3 years financial services FICA and FAIS compliance experience. (Cat 1) Role is responsible for the ensuring regulatory requirements are met and assist with managing compliance risk in the compliance team, compliance reporting, licence updates etc. Role reports to the...
-
Client Service Officer
2 weeks ago
Southern Suburbs, South Africa Faircape Group Full timeThe Faircape Life Retirement villages located in 6 prime locations across the Western Cape, offer a selection of 2 and 3 bedroom homes in tranquil garden settings, ensuring a secure and peaceful environment with facilities specifically tailored for active, vibrant people of 50 years and over. We currently have a 4 month (maternity) contract for a **Client...
-
Client Services Officer
2 weeks ago
Southern Suburbs, South Africa Faircape Group Full timeThe Faircape Life Retirement villages located in 6 prime locations across the Western Cape, offer a selection of 2 and 3 bedroom homes in tranquil garden settings, ensuring a secure and peaceful environment with facilities specifically tailored for active, vibrant people of 50 years and over. We currently have a 4 month (maternity) contract for a **Client...
-
Operations Compliance Officer
2 weeks ago
Northern Suburbs, South Africa Dante Personnel Full timeWestern Cape, Northern Suburbs - R 24000 - R 24000 OPERATIONS COMPLIANCE OFFICER EPPING SALARY MARKET RELATED **Minimum requirements**: Degree/Diploma in Supply Chain or Industrial Engineering Minimum 8 years’ experience in FMCG operations Staff management MS Business Central (ERP) advantageous Extensive experience in inventory management to...
-
Regular Compliance Associate
2 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: To support the legal and compliance function: - by providing administrative and legal support, attending to regulatory complaints and queries, overseeing the contract management process which includes legal review and drafting legal correspondence. - ensuring organizational compliance by assisting with compliance training and...
-
Trust Officer Assistant
3 days ago
Southern Suburbs, South Africa CA Financial Appointments Full timeClient centric investment management team has 2 x contract opportunities for Trust Officer Assistants. This is a stable and experienced team based in the Southern Suburbs, Cape Town. This role is responsible for assisting their Broker Advisors with administrative support, such as client liaison, ensuring internal teams are actioning investment payments or...
-
Cashier- Southern Suburbs
2 weeks ago
Southern Suburbs, South Africa Feedem Recruitment Full time**Job Advert Summary**: We are recruiting for Cashier to receive payments and issuing receipts as well as keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.. Established in 1975, Feedem is a large contract...
-
Junior Building Manager
2 weeks ago
Southern Suburbs, South Africa Growthpoint Properties Full time**Job Purpose** Responsible for providing technical and managerial support to the Operations/Centre Manager pertaining to the maintenance of the retail centre. Ensures operational budget adherence, management of soft services and other service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and...
-
Chief Administrative Liaison Officer
1 week ago
Southern Suburbs, South Africa Talent Evolution Full time**Responsibilities** **Executive Team Optimisation** - Complete various administrative tasks to optimise the MD's ability to lead the company effectively, such as assisting with special projects, designing and producing complex documents, reports and presentations, and completing expense reports. - Act as the key liaison between the MD and Senior Management...
-
Risk & Safety Officer - Swellendam
6 days ago
Southern Suburbs, South Africa Talent Evolution Full timeThe purpose of the Risk & Safety Officer is to ensure the compliance, implementation, monitoring, maintenance, and evaluation of the organisation. **Duties**: - Maintaining the Health and Safety Management Systems for all sites - Facilitating and performing Health, Safety and Environmental risk identification assessments, evaluation & development of safe...
-
Broker Consultant: Western Cape
3 weeks ago
Southern Suburbs, South Africa Telesure Investment Holdings Full time**RESPONSIBILITIES** **Broker Customer Service** Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems. Ensure continuous enforcement of new and existing marketing strategies...
-
Debt Review Specialist
5 days ago
Southern Suburbs, South Africa Homechoice Full timeHere’s what you can expect to be doing in the role **Meet department objectives by achieving performance metrics (targets) set** - Focus on achieving all departmental goals, targets & objectives set by the department manager: - Service Level agreements - One call resolution - Key workflow outcomes - Due diligence - Write Off process **Meet operational...
-
Medical Practice Manager
3 days ago
Southern Suburbs, South Africa Faircape Full timeFaircape Health Tokai Estate is a Sub Acute Care and Rehabilitation Centre which provides restorative care and rehabilitation for patients recovering from a variety of medical conditions that include Medical, Neurological, Orthopaedic, Surgical and Respite. At Tokai Healthcare, the focus is mainly on acute conditions that immediately affect patients'...
-
Manager
4 weeks ago
Southern Suburbs, South Africa The Pantry Full time**Description of position**: Position: Coffee Shop Manager Location: The Pantry Small coffee shops based in the Southern Suburbs, we currently have a vacancy for a floating manager for our four stores. **The right applicant will**: Have their own vehicle. Have experience in managing restaurants or coffee shops. Have strong administrative skills...
-
Divisional Manager:quality Assurance
6 days ago
Southern Suburbs, South Africa Pharma Dynamics (Pty) Ltd. Full time**KEY RESPONSIBILITIES** *** **Strategy and Development** - Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance - Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems...