Client Delivery Manager

4 weeks ago

Woodmead, South Africa SAP Full time

**We help the world run better**

**What you'll do**

As Client Delivery Manager you will be responsible for the following tasks:

- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
- Accountable for entire SAP Enterprise Cloud Services engagement across all lifecycle phases, lead the engagement with supporting Enterprise Cloud Services functions and roles to deliver as per contract scope and in line with customer expectations.
- Set up proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as a (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple Enterprise Cloud Services and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional Enterprise Cloud Services offerings and support contract renewal in alignment with SAP sales teams.
- Share knowledge across CDM community.

**What you bring**
- Fluency in English is mandatory and fluency in Portuguese & French is highly appreciated.
- Minimum 5 years of experience in a customer-facing role.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

**Meet your team**
SAP Enterprise Cloud Services organization is a global organization and the regional CDM team is located across South of Europe, Middle East and Africa. We are a highly diverse and positive-spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making Enterprise Cloud Services organization a little better every day.

**#SAPECSCareers**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 380987 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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