Senior Administrator

5 months ago

Sandton, South Africa Momentum Corporate Full time

**Introduction**

**Role Purpose**

Effective execution of retirement fund administration in line with business, legislative and industry requirements; there by improving the overall client experience.

**Requirements**:

- Grade 12
- 6-8 Years' Employee Benefits experience
- Knowledge and understanding of Life Insurance products and services and Industry Legislation
- Knowledge of Pension Funds Act and Treat your Customers Fairly
- 1-2 Years' leadership experience will be advantageous

**Duties & Responsibilities**
- Resolve escalated claim queries and ensure queries are processed in a timeous manner.
- Monitor and manage the adherence to the service level agreements.
- Be responsible for, coaching and guiding the team in processes and procedures.
- Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.
- Guiding Administrators in Death claims processing in line with S37 of the PFA where required.
- Ability to understand and resolve member and employer queries expeditiously.
- Ability to perform reconciliations on member transactions to resolve complex queries.
- Ability to coach and guide Administrators in day to day functions.
- Assist the Administration Manager in their day to day oversight duties of the Administration team and stand-in when the Manager is not available.
- Ensure that the necessary risk management controls are in place.
- Assess, quality control and authorise the payment of claims.
- Provide factual, logical, expertise and informative feedback to clients and stakeholders.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Ensure compliance to regulatory Treating Customer Fairly outcomes.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional,industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Responsible to manage, identify and mitigate risk through the adherence of the claims process.
- Identify to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues,trends and ideas are actively shared between team members.
- Encourage innovation, change agility and collaboration within the team.
- Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.

**Competencies**
- Client/ Stakeholder Commitment.
- Drive for Results.
- Leads Change and Innovation.
- Motivating and Inspiring Team.
- Collaboration.
- Impact and Influence.
- Compiling Management Administration and Board Reports.
- Attendance and Presentation of Reports at Client and Board meetings.
- Resolution of all queries relating to finance, audits and actuarial department.

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