Training Program Manager

1 week ago


South Africa Amazon Dev Centre South Africa Full time

3+ years of experience in a training program management role or similar along with an undergraduate degree (in communication, education, technical or related field).
- 5+ years of experience in a training program management role or similar without a degree.
- 3+ years’ experience working with training software such as learning management systems (LMS’s), basic learning technologies (e.g., webinar tools), and MS Office.

Job summary

Amazon Web Services has an opening for a Training Operations Program Manager, who will be responsible for implementing and managing high quality training programs for technical and non-technical learning needs in AWS Support. This role focuses on managing training programs, planning and handling logistics, evaluating results and assisting with curriculum development. The role involves periodically facilitating and managing our train the trainer programs as well as playing a significant role in the training and development of a successful and effective global support team.

**The primary responsibilities include**:

- Plan, schedule and manage implementation of training sessions
- Assist in design and development of training to best fits the needs of the audience and content (online, classroom, or blended learning methods).
- Manage New Hire Onboarding (i.e. LMS registration, logistics, granting system permissions, etc.)
- Monitor all assessment, survey, and operational data and perform ongoing needs analysis
- Plan and implement all logístical and execution details locally for the AWS Customer Connection program
- Experience administering and managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
- Exposure to or experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
- Experience developing and supporting training for technical/IT related positions
- Experience with technical customer service organizations
- Familiarity with SCORM and/or XAPI



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