Directort: Organisation Development and Service

3 weeks ago

Pretoria, South Africa PC Staffing Solutions Full time

**REQUIREMENTS**:

- Successful completion of Pre-entry Certificate for SMS as endorsed by the National School of Government (NSG).
- Applicants must be in possession of a Grade 12 Certificate
- Bachelors Degree or Advanced Diploma in Management Services / Production Management / Operational Management (NQF Level 7).
- A certificate in Management Services.
- Minimum of 5 years experience in a middle / senior managerial level.

**Job related knowledge**:

- People and Project management.
- Business process management.
- Job evaluation process.
- Change management process.
- Strategic planning / management.
- Total quality management.
- Operations management.
- Service delivery improvement process.

**Job related skills**:

- Interpersonal skills,
- Computer literacy skills,
- Client orientation,
- problem solving skills,
- Communication skills (verbal and written),
- Organisational design skills,
- Conflict management skills,
- Analytical skills,
- Decision-making skills,
- Financial management skills,
- Report writing skills,
- Presentation and facilitation skills,
- Influencing / negotiation skills,
- Project management skills,
- perational planning skills and Business process mapping skills.
- A valid drivers license.
- Willingness to travel and work additional hours.

**DUTIES AND RESPONSIBILITIES**:

- Manage organisational design and establishment services.
- Oversee the development of the organisational structure based on Departmental Strategic Objectives, Mandate and Medium-Term Expenditure Framework (MTEF).
- Facilitate process of obtaining sign-off reviewed / aligned or developed structure.
- Oversee the organisational design and development of database.
- Provide strategic leadership and guidance on matters relating to organisational design and development services.
- Provide organisation development administration support services. Manage business process management services.
- Ensure that business processes are identified and updated.
- Ensure the development of new processes.
- Oversee and maintain the business process repository.
- Manage the development of job descriptions.
- Ensure the facilitation of job descriptions to be developed and reviewed.
- Ensure the quality assured job description to obtain sign-off.
- Oversee the maintenance of the job description database.
- Manage job evaluation services.
- Ensure the identification and prioritisation of jobs to be evaluated.
- Ensure that job evaluation on identified and prioritised jobs is conducted.
- Provide technical advice during the job evaluation panel members meeting.
- Oversee the job evaluation register is updated with approved results. Manage service delivery improvement and change management services.
- Design and implement change management initiatives.
- Provide customer relations and frontline improvement services.
- Facilitate and coordinate the implementation of service delivery improvement programmes and interventions.
- Facilitate the process of operationalising Batho Pele principles and conduct awareness campaigns.
- Coordinate service excellence awards.
- Facilitate client satisfaction and need surveys.

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