Seeking a Key Account Manager with Digital

4 days ago

Durban, South Africa No Joke Marketing Full time

Do you LOVE serving clients, and helping businesses grow and scale to new levels? Are you eager to work with businesses to create a lasting generational impact? Do you want to be rewarded for your skills, time, and accomplishments?

Our **Key Account Managers** are a vital part of our agency and deliver results and help grow our clients to new levels and have the generational impact they get into business to have.

We are a Digital Agency in Buffalo, NY with a remote team across the globe. We have been in business for over 20 years. We are growing very fast and need dynamic leaders to join our team.

We like to practice extreme ownership coupled with key performance indicator tracking.

**What’s in it FOR YOU to Work at No Joke Marketing**:

- An established business that continues to grow with a start-up vibe and feel.
- At No Joke Marketing, you transform lives by connecting people who need help to those who can serve them - we are the backbone behind their business.
- Supportive, attentive & motivated leadership team available to answer questions & help you grow professionally (& personally).
- An owner is actively involved in the business - there is no red tape here
- Can work from anywhere in the world with an internet connection
- Access to the best marketing training available on day one. The more you learn, the more you can earn.
- Numerous team building activities.
- Happy Hour Fridays

️ **Are you ready to join a fun, results-oriented team as our NEW CSA Rockstar** ️

**ROLE**

As a **Key Account Manager**, you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a basic level of technical support to customers with the goal to keep clients satisfied.

To be a successful Key Account Manager one must bring ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Customer Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

**RESPONSIBILITIES**
- Client Onboarding: Responsible for onboarding new clients and training those client’s and their staff on our system.
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. You will work with our technical team behind the team to recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Client Retention: Create and maintain a routine call schedule for for each client to ensure they are getting maximum results
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and processes. Also for ways to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project manag

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