Onsite Support Specialist

4 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
The purpose of this role is to conduct day to day management of an outsource partner, in a manner that is in line with Vodacom’s Strategy & Service Delivery Excellence Standards. Manage operations and efficiencies through the partner whilst ensuring that all contracted matric are achieved.

**Your responsibilities will include**:
To develop and maintain optimal internal and external outsource provider relationships
To supervise call centre outsourcing processes to ensure consistency to Vodacom standard
Plan, monitor and engage outsource vendor to ensure that the required outsource performance is consistently achieved
Co-ordinate activities associated with all new products, processes, and procedures to ensure that it is integrated into the outsourced operation
Ensure that the appropriate resource management is conducted in collaboration with workforce management and other outsource parties
Draft and submit reporting on all metrics relating to the outsourced operation

Matric (Essential)
3-year relevant Diploma/Degree or 3-year relevant Diploma/Degree (Desirable) with 5-8 years’ relevant experience
Contact Centre Operations experience (Essential)
Supervisory or Management experience (preferred)
Business Analyst Experience and Knowledge (preferred)
Telecommunication Industry (Essential)
Call Centre & back office Outsource experience (preferred)

**Core competencies, knowledge, and experience**:
Presenting and Communicating Information
- essential
Planning and Organising
- essential
Deciding and Initiating Action
- essential
Leading and Supervising
- essential
Delivering results and meeting customer expectations
- essential
In depth knowledge of the call centres and or back office is essential (including call centre Technology)
Inter-personal Skills-essential
Conflict Management Skills
- essential
Excellent Communication (Written & Verbal) Skills -essential
Negotiation Skills -essential
Analytical Skills - essential
Decision making Skills - essential
Business report writing - essential
Business Relationship Strategy (Networking) - essential
Time Management Skills -essential
Leadership Skills are and added advantage
Project Management Skills
- essential

Closing date for Applications**:03 May 2023.**

The base location for this role is**, Midrand, Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.



  • Midrand, South Africa IOCO Full time

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work. We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together!  What...


  • Midrand, South Africa IOCO Full time

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together! What...


  • Midrand, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Qlikview Support Engineer to join their team in Midrand (Onsite) on a contract basis. They offer stability, growth, attractive rates and a great working environment. To provide daily support for the existing QlikView BI environment, including call management, fixing models, investigating possible improvements, and...


  • Midrand, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Qlikview Support Engineer to join their team in Midrand (Onsite) on a contract basis. They offer stability, growth, attractive rates and a great working environment.To provide daily support for the existing QlikView BI environment, including call management, fixing models, investigating possible improvements, and...


  • Midrand, Gauteng, South Africa Jobking Full time

    CX seeks the expertise On Site Support Representative: UCS Technology Services, deliver On site support as prescribed by the SLA for all clients.The purpose of the job is to deliver on site services to retail customers.JOB CONTENTMaintain a 95% SLA as per on site departments goal per month.Maintain 80% productivity for the month.Reduce the average time per...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** A vacancy exist for a Credit Note Support Administrator in the Commercial Operations (VB) department at our Vodacom Midrand Client. The role will be reporting directly to the Billing Team Lead. The main function of this role is to process monthly Credit Notes and to support the Billing Specialists with Billing Activities, Billing Service...


  • Midrand, South Africa TalentCru Full time

    Our client is looking for a Specialist Cybersecurity Infrastructure Support. This individual will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight. He will support the architecture, deployment, management, and maintenance of...


  • Midrand, South Africa Vodafone Full time

    **Role Purpose/Business Unit**: - Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you! - We are on the lookout for a dynamic and visionary Telecom Support Services Specialist who will provide operational support on the USSD systems, Intelligent Network Services (INS), Location...


  • Midrand, South Africa Vodafone Full time

    **.**: **When it comes to growing talent,** **we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you! - We are on the lookout for a...


  • Midrand, Gauteng, South Africa PerkinElmer Full time

    The CompanyThe "new" PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To provide operational support on Prepaid systems and services. To maintain availability targets on Prepaid systems and services. To provide support to Customer Care and Billing Counterparts. To ensure business continuity is in place for prepaid systems and services. Capacity planning on Prepaid systems and services. To research and...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Provide support to Prepaid systems and services Maintain availability targets on Prepaid systems and services. Provide support to Customer Care and Billing Counterparts Ensure business continuity is in place for prepaid systems and services Capacity planning on Prepaid systems and services Research and investigation into latest technology...

  • Mmis Specialist

    1 month ago


    Midrand, South Africa ALSTOM Full time

    **MMIS Specialist** **DESCRIPTION** At Alstom, our ambition is to be a global leader in the transportation sector, in the digital age. Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation. Alstom offers a complete range of...


  • Midrand, South Africa Sabenza IT Full time

    UEM - Technical Specialist Testing - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa, Rosslyn - Gauteng - South Africa Our client who is at the forefront on innovation in the automotive industry, pushing boundaries to create next-generation vehicles. Our team is composed of talented individuals dedicated to revolutionizing...


  • Midrand, South Africa Vodafone Full time

    **Role Purpose**: **Your responsibilities will include**: - To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems. - To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that...


  • Midrand, Johannesburg, South Africa PerkinElmer Full time

    The CompanyThe “new” PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since...


  • Midrand, Johannesburg, South Africa PerkinElmer Full time

    The “new” PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...


  • Midrand, South Africa Vodafone Full time

    **Role Purpose/Business Unit**: Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available. **Your responsibilities will...

  • Aircon Specialist

    4 weeks ago


    Midrand, South Africa Boardroom Appointments Full time

    **Minimum Requirements**: - Bachelor's Degree: Hold a Bachelor's Degree in a relevant field. - Experience: Minimum of 10 years of experience as an Aircon Specialist in the construction OR Mining industry - Willingness to Travel: Demonstrate flexibility and a willingness to travel to project sites as required.**** **Responsibilities**: - Air...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Security Technology specialist will lead the Division to optimize all security technology within the complex environment in which it operates. The Specialist Security Technology will be responsible to lead a team of technical staff (outsourced function) across all regions. The Specialist Security Technology will manage and report on all...