Technical Operations Manager

6 months ago

East London, South Africa Staff Unlimited Recruitment Full time

Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.
- Manage the relationship with the Client whilst maintaining profitability and productivity. Maintain good relationships with external and internal customers and handle any customer complaints.
- Promote interdepartmental cooperation and synergies.
- Participate in daily morning meetings at Plant level with customer management.
- Review fitment quality as per standard operating procedure.
- Develop, implement, and monitor guidelines for customer satisfaction.
- To support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.
- Plan and adjust staff workloads and allocate daily tasks to team members.
- Provide advice and technical assistance to team members.
- Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
- Ensure all staff are adequately trained in terms of their duties.
- Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
- Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
- Management of financial and administrative requirements
- Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
- Ensure rework campaigns, standardized fitments, overall WIP management targets are met in accordance with customer scope.
- Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
- Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
- Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

**DUTIES AND KEY RESPONSIBILITIES**
- Responsible for overseeing the entire CMS Operation:

- Promoting customer relations:

- Manage all productive staff effectively and efficiently.
- Ensure all new staff are properly inducted on all policies and procedures.
- Ensure all department employees’ time keeping and attendance adherence.
- Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
- To foster a team environment of inclusivity and transparency.
- Ensure the department adheres to ISO 9001 Quality Processes and standards.
- Ensure the department adheres to ISO 14001 Environmental Processes and standards.
- Ensure the department adheres to ISO 18001 Health and Safety standards.

**Education & Experience**
- Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering
- Must have production experience.
- 3+ years working experience in the same or similar position.
- Ability to effectively communicate at all levels (both internal and external customers)
- Aftermarket fitment knowledge required.
- Proven record of planning and executing projects.
- Effective management and utilization of resources, +- 80 employees.

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