Admin Assistant

7 months ago

Durban, South Africa RCL FOODS Careers Full time

RCL FOODS is seeking an Admin Assistant to join our Customer Team in Westville. The role will be reporting to the National Sales Manager.

RCL FOODS is looking for a decisive and efficient individual to support the sales team and provide an important link between the managers and their customers by managing the processes of all sales-related paperwork whilst resolving queries as well as developing and maintaining sales performance trackers.

**Duties & Responsibilities**:
**Duties & Responsibilities**:
**Sales Administration**

***
- Day-to-day customer engagement and resolving customer queries.
- Management of deals and the deal capturing process (end to end) as well as the management of any deal related queries with both internal and external stakeholders.
- Pricing management and resolve queries. Manage and implement the RCL FOODS pricing mandates and ensure pricing compliance.
- Management of the full credit claims process end to end
- Developing and maintaining promotional grid and endure promotional compliance.
- Management of the full Ad Hoc Budget process on the Activity Tracker along with communication to both our internal and external customer Finance teams
- Track/measure the success of growth initiatives (launches/ promotions/activations).
- Manage the price capturing process into the system
- Maintain electronic and paper-based customer records and information.
- Compile weekly performance feedback by sub-category for Regional Account Managers / National Account Managers.
- Prepare monthly expense claims.
- Monthly budget management - scrutinize reports and reverse relevant charges to correct cost Centre, and extract cost detail on request
- Assisting with any travel related queries
- Managing OOS and Out of Sequence deliveries
- Monitor and profile PI allocations and communicate to manager.
- Monitor weekly pricing on key SKU's in Customers by region
- Monitor implementation of key price points vs RRSP.
- Highlight to relevant NAM where objectives are not being achieved.
- Mid-Month and Full Month Commentary on Sales performance across all Business Units
- Monthly Account review by respective Business Unit.

**Promotion Grid Maintenance**:

- Capture and maintain all activities on the promotional grid and publishing internally.
- Responsible for the accuracy and the compliance of the retailer promotional grid.
- Ensure promo grid changes timeously are communicated to Customer Marketing & Supply chain team.
- Weekly Advert trackers and Scorecards
- Fully responsible for all Pre/Post Promotional evaluations based on RCL’s NRM requirements

**Team Coordination and Self-Management**
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Support the business core values.
- Champion training and development of self and others through utilising available training opportunities.
- Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
- Maintain a basic appreciation and awareness of employee relations climate and compliance where required in line with relevant legislation and company policy.
- Compiling weekly/monthly feedback
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

**Customer Service**

***
- Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
- Develop a strong working relationship with Junior Acc Managers, Key Acc Managers, and National Account Managers within teams.
- Build working relationships with key admin staff within customer's business.
- Manage customer jab allocations, liaise with customer services and feedback to customer on drop dates, etc.

**Minimum Requirements**:
**Minimum Requirements**:

- Matric
- Office administration Diploma would be an advantage.
- Strong MS Office Skills. Advanced Excel and Pivot table experience
- 2 years' administrative experience

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