Senior Process Specialist: Trust

3 weeks ago


Pretoria, South Africa Boikago Group Full time

**Job Details**:

- Department Business Design- Minimum experience Mid-Senior- Company primary industry Financial Services- Job functional area Strategy/Planning- Salary R1 000 000 - R1 400 000 per annum**Introduction**
A state-owned organization is looking for a highly skilled, experienced, dynamic and result oriented Senior Specialist with extensive knowledge and experience in the design and support of Process and Product Improvements for the Trust product to join their dynamic team.**Purpose of the Role**
To lead innovation and manage continuous process improvement and the design of multi-faceted business process solutions across the business process management life cycle of Trusts. To provide insight and ensure compliance with all new and proposed legislation (including influencing legislation) to achieve sustainable business results in support of the enterprise strategy.**Key Responsibilities**:
- The design and facilitation of the implementation of innovative product strategies/designs
- The design and establishment of new processes that translates user requirements into system functions
- The evaluation and optimization of operational systems for improved compliance, revenue collection and taxpayer experience
- To attend and participate competently in technical meetings and to compile and review process and system enhancement documentation.- Join the Trust unit that forms an integral part of the organization's organizational design within the Product and Process sub-cluster, as part of the Enterprise Design & Enabling Cluster.

The Trust unit is accountable for the end-to-end strategic analysis, design, and maintenance of the Trust tax product offered by the organization to taxpayers.
- This includes functions and processes throughout the Trust value chain that ensures taxpayer engagement that supports voluntary compliance.**OUTPUTS**
- Influence the legislative direction of the Trust products and its end-to-end process value chain and to facilitate the implementation of legal changes and other enhancements
- Research and benchmark the Trust product and process best practices and trends
- Conceptualize, formulate and socialize the Trust product strategies and influence the organization's enterprise strategy relating to this product
- Engage with key stakeholders to understand the Trust product and processes from the perspective of taxpayers and other stakeholders
- Envisage the future of the Trust product and processes
- Monitor, analyze and identify product gaps and areas for improvement for the Trust product
- Direct and assume accountability for the design of standardized Trust product and process functions and features (enhancements and APP initiatives)
- Direct and assume accountability for the design of the Trust product, policies and procedures
- Draft Trust product and process initiative proposals and business cases
- Monitor, analyze and identify product gaps and areas for improvement for the Trust product
- Conduct revenue analysis and reporting for the Trust products
- Develop Trust Skills where required
- Monitor product and process performance, benefit realization and compliance

**PEOPLE**
- Create a positive work climate & culture to energize employees & give meaning to work, minimize work disruption and maximize employee productivity
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialized areas
- Plan & develop enhanced organizational efficiency by identifying and addressing development requirements & providing tools for human capital
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

**PROCESSES & GOVERNANCE**
- Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership
- Direct, control, coordinate and optimize budgeted resources to meet specific objectives and deliver agreed results and productivity requirements
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
- Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organizational changes
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards & procedures to ensure tactical excellence.
- Proactively identify interconnected problems, determine its impact and use this to develop best fit alternatives; driving best practice solutions
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
- Recommend changes to optimize processes, systems, policies and procedu


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