Head: Client Value Proposition
2 weeks ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Responsible for designing, developing and executing the end-to-end Client Value Proposition for the Commercial, Premium and High Value segment.
**Job Description**:
Research: Comprehensive analysis of client needs, pain points and competitor landscape.
Client Solutions: Collaborate with product houses across the Absa Group to enhance and build solutions to address client needs.
Pricing: Align appropriate pricing models to ensure commerciality and competitive advantage.
Channel: Optimization of existing channels (incl Relationship model, Digital and Branch network) to ensure that they are fit for purpose to deliver the Commercial, Premium and High Value proposition.
Marketing: Provide input into the go to market strategy and marketing collateral, in collaboration with Strategy, Marketing and Commercial, Premium and High Value segment teams.
Client Experience: Define client specific metrics and SLAs to monitor, track, and improve on overall client experience.
Stakeholder Management: Collaborate across Segment, Product and other functions to ensure the creation of a seamless bank experience for clients
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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