Head of Operations Intelligence

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Health**Function**:Business Analysis**Date**:6 Mar 2024**Discovery Health**

**Head of Operations Intelligence**

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About the Data Science Unit - Operations Intelligence**

**Key Purpose**

In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class servicing and operations. The successful applicant will be working within a highly specialized and growing team of data scientists and operational specialists investigating ways to optimize and improve client services for Discovery’s clients.

**Areas of responsibility may include but not limited to**
- Providing leadership, guidance and assistance to the team regarding complex machine learning and data science models so that business needs are met, and staff knowledge is improved
- Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
- Connecting with business to get an understanding of their processes and databases to streamline and improve them using analytics.
- Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘member
- delight’ interaction strategies
- Present data and model findings in a way that provides actionable insights to business users
- Ensuring the team produces analytic reports, build new models and tools for the business that assists them with the identification of areas for improvement in the member journey
- Ensuring all models and tools built by the team are automated, fully integrated into business and the model performance is monitored
- Presenting reviews and updates of work performed by the team to internal stakeholders
- Presenting operations analytics strategy to operations exco members annually

**Personal Attributes and Skills**
- Experience in data science programming languages such as R, Python or Scala
- Experience in data manipulation skills including SQL to extract, transform and load data
- Experience in interactive data exploration and data-driven story telling
- Hands on experience with Big Data systems will be preferred
- Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
- Ability to formulate problem statements and develop a plan for tackling the problem
- Strong ability to communicate findings and recommendations from data (visual, verbal and written)
- Integration and implementation experience
- A passion for data exploration and analytics and uncovering unknown correlations
- Willing to learn and grow exponentially
- Ability to work cohesively in a team environment and balance multiple priorities
- High level of attention to detail, resilience, enthusiasm, energy and drive
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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