System Implementation Specialist

7 days ago

Cape Town, South Africa Iridium Full time

**Company Overview**

Iridium is a market-leading Cloud Accounting business. We are constantly innovating and leading the way forward in bringing technology and accounting together. We love working with amazing clients who are just as passionate about their businesses as we are about helping them do their finances better.

Xero Partner of Year in South Africa (2023)

**Our Approach**

**Health and fitness first**

We encourage a healthy, fit lifestyle with free access to the gym. In addition to a free gym membership, our team members also have the option to enter into races such as the Argus and various trail runs that happen throughout the year.

**Flexibility**

Time is a precious resource. We believe team members should have the option to spend it wisely. This is why we have implemented a remote working system and flexible working hours.

**A relaxed working space**

We place emphasis on team culture and creating a comfortable working environment. This includes creating a friendly, social atmosphere by encouraging casual work attire, a millennial vibe and hosting team events such as after-work drinks.

**What is the role?**

We are on a mission to find a **System Implementation Specialist** to join our ever-growing Automation Team in our Cape Town office.

**What you will be exposed to**:

- Requirements Gathering: Liaise with clients to understand their specific needs, goals, and technical requirements to develop an implementation plan.
- Solution Design: Identify and propose the product or system to meet the client's technical requirements.
- Technical Configuration: Configure the product or system according to the client's specifications, which may involve software setup and installation, data migration, customisation, and integration with new and/or existing systems.
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to the new system.
- Project Management: Develop and manage project plans, timelines, and deliverables to ensure timely completion of implementation projects.
- Training and Support: Provide training sessions and documentation to educate clients on the proper use of the product or system. Offer ongoing technical support and troubleshooting assistance as needed.
- Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact during the implementation process. Ensure client satisfaction and address any concerns or issues that arise.
- Continuous Improvement: Identify areas for process improvement and contribute to the development of best practices and standard operating procedures for implementation and onboarding.

**What do you need to have?**
- Be someone who wants to learn and is willing to take on new challenges.
- Someone who wants to learn and grow and has a good knowledge of working on computers and the ability to learn various software packages.
- Degree/Honours Degree in Accounting or IT.
- Experience in cloud base systems such as Xero, Dext/Hubdoc, SimplePay, Cin7 Core, Lightspeed Retail POS will be advantageous.
- Experience in a client-facing role.
- 1+ years experience working with inventory management software.
- Advanced Excel skills are crucial.

Find out More - Iridium Website

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