Mobile Data Specialist

1 week ago

Durban, South Africa Motivity (PTY) Ltd Full time

**ROLE PROFILE**

**Position Title**

Mobile Data Specialist

**Level**

Skilled

**Department**

Operations

**Drivers License**

Yes

**Overview of the Role**
- Provide front line, technical support
- Handle escalated assignments/calls from customers relating to data and new technology

products and services to ensure that Customers receive the benefit of products and

services in a proficient, professional manner.
- Troubleshoot and resolve mobile data device conflicts with computer peripherals and

devices.
- Communicate clearly between the client and internal departments (Call Centers) to offer an

effective resolution of customer queries.
- Maintain efficient, effective and professional service levels in a manner that constantly

meets the required performance standards
- Ensure continuous customer retention, including follow up courtesy calls to monitor

customer needs and satisfaction levels
- Document all problems and resolutions identified into the knowledge base for future use by

all customer care and support staff and for use in reporting in general.
- Ensure continuous follow-‐up on transaction being processed and measure the applicable

turnaround times, as determined in SLA
- Understand the mobile solutions marketplace and remain abreast of latest developments in

the Mobile Data arena

**Competencies**:

- Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE
- Excellent knowledge of Computer Laptop and PDA Operating Systems
- Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc)
- Ability to define sometimes complex technical solutions
- Fully conversant with Microsoft operating systems, server platforms and messaging platforms.
- Good level of knowledge/experience of Mobile Data would be beneficial
- Applicant should have previous experience in a customer-facing role.
- Working knowledge of mobile data services and peripherals
- Knowledge of networking concepts and protocols.
- Understanding of Microsoft products
- Knowledge of the telecommunications is essential
- Knowledge of Information technology is essential
- Knowledge relating to the convergence of telecommunications and IT is essential
- Knowledge of support requirements for operating systems is essential
- Understand the mobile solutions marketplace.
- Understanding of Mobile Network layout preference

**Skills**:

- Analytical
- Problem solving
- Communication (verbal and written)
- Computer proficiency
- Facilitation
- Decision making
- Co
- ordination
- People networking
- Technical skills is essential
- Customer interaction skills is essential

**Attitudes**:

- Customer centric
- Quality Oriented
- Attention to detail
- Stress tolerant
- Solution driven
- Self Motivated
- Self Learner

**Education and Qualification Requirements**:

- Matric with Degree/Diploma in Information technology or Telecommunications;
- At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+);
- 3+ years’ experience in IT support or Telecoms support (Networks, Business support or customer service);
- Experienced in outbound call handling activities;

**Job Type**: Permanent

Ability to commute/relocate:

- KwaZulu, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

  • Data Centrix Network Security Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Data Centrix Full time

    Data Centrix is seeking a skilled Network Security Specialist to join our team. In this critical role, you will be responsible for implementing, maintaining, and managing networking infrastructure and capability (hardware and software solutions).The ideal candidate will have at least 5+ years of experience delivering Network Security Services in a customer...

  • Orientation & Mobility Practitioner

    7 months ago

    Durban, South Africa Foxridge Trading 31 - Supreme Consulting - Valuing HR Full time

    **Purpose of the Position**: Orientation and Mobility (O&M) specialists travel through assigned districts to prepare visually impaired persons of all ages to navigate their home, workplace and community environments independently, according to their needs. Direct instruction includes home orientation, neighbourhood travel, cane techniques, travel options and...

  • Data Insights Specialist

    1 week ago

    Durban, South Africa The Unlimited Full time

    Were on the hunt for a Data Insights Specialist Are you passionate about uncovering hidden trends and turning data into actionable insights? Do you have a knack for storytelling with numbers? If so, we want you on our team As a Data Insights Specialist, you will be responsible for supporting the Collections Team by providing insights to data and recommend...

  • Data Intelligence Specialist

    5 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time

    Job OverviewHire Resolve is seeking an experienced Data Intelligence Specialist to join their team in Durban, KZN.About the RoleWe are looking for a skilled professional to design, implement, and maintain business intelligence solutions that drive insights and inform strategic decisions.Key Responsibilities:Design & Development: Create and maintain data...

  • Data Verification Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Bluff Personnel Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Data Verification Specialist to join our team at Bluff Personnel.Main Responsibilities:Data verification and capturingPredictive data management using ExcelNameplate preparation and printingQuality control for dispatch of equipmentRequirements:Grade 12 qualificationAdministration experience...

  • Technical Specialist

    1 week ago

    Durban, South Africa Games Global Full time

    The Technical Specialist: User Technology - will act in a tactical and operational role within the Enterprise IT team. The role will entail the research, management, configuration and testing of the latest IT hardware in the end user compute segment. The role shall also be responsible for research into the latest technological advancements in the Mobile...

  • Data Intelligence Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time

    Unlock Business Potential with Data-Driven SolutionsHire Resolve is seeking a highly skilled Data Intelligence Specialist to join their team in Durban, KZN. This exciting opportunity offers a competitive salary of R800,000 - R1,200,000 per annum.About the RoleThe ideal candidate will possess a strong background in data integration, reporting, and analytics,...

  • Data Insights Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job OverviewNetwork Recruitment is a prestigious corporate concern in the Western Cape, specialising in specialist recruitment services. We are currently seeking a highly skilled Data Analyst to join our team and assist us in exploring new commercial opportunities within the market.We aim to enhance your current skills within the FMCG, Manufacturing, and...

  • Network Specialist

    2 weeks ago

    Durban, South Africa Dimension Data Full time

    As a Network Specialist, you'll provide the company with a wide range of network services and support. You will manage our internal networks, providing services such as networking planning, design and installation for new offices. You'll also be responsible for maintenance of existing office environments to ensure everything is up-to-date. In addition to...

  • Physiotherapy Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Allmed Healthcare Professionals Full time

    At Allmed Healthcare Professionals, we are seeking a skilled Physiotherapy Specialist to facilitate the treatment and therapy of patients with physical challenges. Responsibilities:Making thorough assessments of patients'''' physical conditions.Developing tailored treatment plans to address the needs of patients.Providing complex mobilization techniques for...

  • Outbound - Telkom Field Prepaid Agent - Durban

    6 days ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    **Outbound - Telkom Field Prepaid Agent - KZN** Are you Young, Driven, Self Motivated and Result Orientated? Looking for an enjoyable working environment, place to grow within your career? Migarda Investments has the perfect opportunity for young aspiring Sales Agents within the Telkom division. **Duties and Responsibilities**: - Closing off new FTTH...

  • Data Analyst

    1 month ago

    Durban, South Africa Jobted ZA C2 Full time

    An industry requiring specialist skills deserves specialist recruitment. I am a Specialist Risk Data & Analytics Recruiter working with very prestigious corporate concerns in the Western Cape. Assisting you in exploring new commercial opportunities within the market is my main priority. This will allow me to enhance your current skills within the FMCG,...

  • Talent Acquisition Specialist

    2 weeks ago

    Durban, South Africa F & G Sourcing Specialist Full time

    Our retail client that specialises in the fast-food industry is seeking an experience **Talent Acquisition Specialist** to join their team in Riverhorse Valley, Durban. **Purpose of the job**: Provide direction, partner with and enable management through the development and implementation of frameworks, innovation and best practice regarding the resourcing...

  • Outbound - Telkom Sales Agent - Kzn

    1 week ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    **Outbound - Telkom Sales Agent - KZN** Are you Young, Driven, Self Motivated and Result Orientated? Looking for an enjoyable working environment, place to grow within your career? Migarda Investments has the perfect opportunity for young aspiring Sales Agents within the Telkom division. **Duties and Responsibilities**: - Closing off new FTTH Sales -...

  • Outbound - Telkom Sales Agent - Durban

    5 days ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    **Outbound - Telkom Sales Agent - KZN** Are you Young, Driven, Self Motivated and Result Orientated? Looking for an enjoyable working environment, place to grow within your career? Migarda Investments has the perfect opportunity for young aspiring Sales Agents within the Telkom division. **Duties and Responsibilities**: - Closing off new FTTH Sales -...

  • Senior Data Insights Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa MPRTC Full time

    **Job Overview**We are seeking a skilled Senior Data Insights Specialist to join our team at MPRTC. As a key member of our organization, you will be responsible for conducting statistical analyses and providing valuable insights to inform business decisions.**About the Role**This is a full-time position with an estimated salary of $80,000 per year. You will...

  • Data Analyst

    1 month ago

    Durban, South Africa Network Recruitment Full time

    An industry requiring specialist skills deserves specialist recruitment.I am a Specialist Risk Data & Analytics Recruiter working with very prestigious corporate concerns in the Western Cape. Assisting you in exploring new commercial opportunities within the market is my main priority. This will allow me to enhance your current skills within the FMCG,...

  • Outbound - Agent - Telkom Express Workshop

    6 days ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    Sales Agents required with a minimum of 1 year sales experience. Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and organized. As a Sales Agent based in the KwaZulu - Natal, Workshop branch you will report to the Branch Manager. You will be responsible for the below: Mobile + Data Sales LTE / 3G / DSL /...

  • Data Capturer

    3 days ago

    Durban, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: To capture incoming clinical, structural behavioural and IES related data on client rendered services from the facilities, mobile and outreach teams; maintain electronic database/s for data captured; check data correctness, completeness, consistency and verify data by liaising with relevant staff and...

  • Sales Consultant-abour Crossing

    1 week ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    Sales Agents required with a minimum of 1 year sales experience as well as 1 year of Cellular Retail experiences. Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and organized. As a Sales Agent based in the Arbour Crossing - Amanzimtoti branch you will report to the branch Manager. You will be responsible...