Helpdesk Support

9 hours ago

Century City, South Africa White Hat Gaming Full time

Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

**Purpose of the Role**

The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities. Once received, Helpdesk support will gather information, investigate and attempt to resolve an issue before escalating to the next resolver if required.

**Key Responsibilities**:

- Working with the technical team to support solutions
- Maintain compliance with all company policies and procedures
- Providing Support to Host
- Casino/promotion configuration
- Game Release testing
- Manage daily tickets as well as follow-ups of old open tickets, while maintaining SLA
- Perform related duties as assigned by the supervisor
- Updating diagnostic guides

**Essential Criteria**:

- Grade 12 or equivalent
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
- Must be SLA and Solutions driven to assist the department effectively and efficiently
- Flexibility to work rotational shifts in a 24/7 environment

**Advantageous**:

- IT Qualification
- Online Gaming Experience advantageous
- Must be knowledgeable about the various Game providers and Casinos
- Must have an excellent understanding of Game Rules (Games Terms and Conditions)
- Identify the difference between IT and Game Query issues

**This position requires trust and honesty it has access to customer details - therefore a credit and criminal record check will be conducted. **The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. This will be done in a confidential manner, and solely for the purposes of verification.**

**Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

  • Helpdesk Support

    1 week ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues that require further investigation from both internal and external entities. Once received, Helpdesk support will gather information, investigate and attempt to resolve an issue before escalating to the next resolver if...

  • Helpdesk Support Agent

    6 months ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities. Once received, Helpdesk support will gather information, investigate and attempt to resolve an issue before escalating to the next resolver if...

  • Helpdesk Support

    2 months ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire experienced top talented...

  • Technical Support Co-ordin

    8 months ago

    City of Cape Town, Western Cape, South Africa Zeal HR Full time

    **Role Overview: Technical Support Co-ordinator** **Job Overview**: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating...

  • IT Technician

    7 months ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: The role of a Technician is to diagnose, repair and maintain hardware, network and software components, to build and maintain updated and efficient computer systems and networks to optimize the role of technology on the business. **Duties and Responsibilities**: - Setting up workstations, computers and necessary peripheral devices...

  • Desktop Support Engineer

    1 week ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Job Purpose: As a Desktop Support Engineer, you will play a vital role in providing technical assistance to end-users, ensuring their IT systems operate efficiently and securely. This role involves troubleshooting hardware and software issues, managing IT deployments, and contributing to data security and management processes. Key Responsibilities: -...

  • Accounting Software Technical Support

    4 weeks ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Key Responsibilities The focus of the role (not limited to) general customer service queries and technical support relating to the software installation, which will entail the following support: - General customer service queries and technical support relating to the software. - Accessing business information relating to the account - Updating business...

  • Systems administrator

    2 months ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Our client is seeking a Systems Administrator to join their team. The successful candidate will be required to maintain and customize the ERP system and implement changes or upgrades where necessary as well as provide both technical and functional support to end users. The Systems Administrator will report to the Finance Manager. Responsibilities: -...