F&b Operational Manager

7 months ago


Umhlanga, South Africa HotelJobs.co.za Full time

**HIGHLY SKILLED AND EXPERIENCED FOOD AND BEVERAGE OPERATIONAL MANAGER FOR THIS ICONIC VENUE**

Responsible for ensuring the consistent delivery of exceptional guest experiences, while effectively forecasting, planning, and managing all F&B operations, staff, and finances.

Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.

By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.

**Responsibilities**:

- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity

**Requirements and skills**
- ** Proven food and beverage operational management experience within a exclusive 5 + star establishement with intensive exposure to upmarket properties and a proven track record in leading a sucessfull department**:

- Working knowledge of various hospitality computer software programs and platforms
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded



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