F&b Supervisor

3 days ago

Umhlanga, South Africa HotelJobs.co.za Full time

5* Hotel in Umhlanga is currently recruiting for a F&B Supervisor to supervise and control the Food and Beverage allocated areas and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standards, with the intention of ensuring that the highest standard of performance and service is achieved by all staff. Also responsible to operate within the policies and procedures as set out in the operating manual.

**Responsibilities**:
Guest Satisfaction:

- Aggregate scores from guest surveys or reviews related to food and beverage services
- Measure satisfaction with the fine dining experience, if applicable

Revenue and Profitability:

- Track the monthly growth in food and beverage revenue
- Evaluate the profitability of the food and beverage department, aiming for high margins

Menu Excellence:

- Introduce and measure the success of innovative and unique menu items
- Monitor sales and profitability of high end and specialty beverages

Service Quality:

- Evaluate the efficiency of service in turning over the tables without compromising quality
- Maintain an optimal ratio to ensure attentive service

Event and Banqueting Management:

- Evaluate the success of special events and banquets in terms of revenue and guest satisfaction.
- Event Execution Efficiency: Measure the efficiency of event planning and execution

**Requirements**:

- Hotel school qualification and equivalent preferred
- 2 years experience in a similar position within a 4 / 5* establishment
- Previous experience in food and beverage operations, with a good understanding of culinary arts, food trends and beverage service
- Supervisory or managerial experience in a similar role is typically required.
- Knowledge of Micros POS
- Proficiency in Microsoft Office
- Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests
- Ability to make decisions and work independently
- Excellent organizational skills
- Excellent leadership ability

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