Account Manager
3 days ago
Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
Account Manager Responsibilities:
Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Acting as a client advocate with a focus on improving the buyer experience.
Key Skills
Ability to build rapport and collaborate with others within the company and externally.
Ability to collect, track, and analyze large amounts of data.
Exceptional verbal and written communication skills.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
**Required Skills**:
5 Years of Experience
**Qualifications**:
Tertiary qualification in sales, communications, or related field.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.
Prior experience in a similar position.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (preferred)
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