Customer Service Administrator
5 months ago
We are recruiting for a **Customer Services Administrator** for our client based in Durban South.
**Requirements**:
- Matric - a Sales/Packaging/Supply Chain Diploma will be an advantage
- Computer literacy and proficiency in the use of Microsoft Excel
- Previous experience in customer care and customer services (an advantage)1-2 years
- **Experience within packaging or FMCG (Sales) industry is required**:
- Be an outcomes-driven individual with a passion for excellence
- Be disciplined, self-motivated and proactive, with good negotiation, organization and telephone skills
- The ability to adhere to strict deadlines and work under mínimal supervision
- Strong administration skills
- Good interpersonal skills and be able to communicate well at all levels
- Be able to work in a cross-functional team environment
- A working knowledge of (Sage/JDE/SAP) Systems within the Sales and Marketing Modules will be an advantage.
**KEY RESPONSIBILITIES WILL INCLUDE THE FOLLOWING**:
- Order processing and order confirmations
- Preparation of documentation for customers, e.g. Proforma invoices and Sales Order Reports
- Order tracking and order book control
- Following up on all production orders making sure it is dispatched on time.
- Daily Distribution Plan information preparation
- Preparation and control of stock replenishment models
- Processing documents for border entry.
- Compiling border documents for transporter
- Compiling documents for credits
- Perform any ad-hoc tasks which may arise.
- Giving reps updates as and when required
- Ensuring pricing is correct
- Assisting with stock takes
- Month end consignment stock sheets from Clients
- Compiling Daily Stock Sheet
- Compiling weekly plans for production as per clients due dates/ priority orders for the CSA
- Ensuring Sales figures are met
- Interfacing with customers regarding order book issues
- Interfacing with the Order Fulfilment team regarding the achievement of customer service
- Levels
Application Question(s):
- Do you have Sage/JDE/SAP systems experience?
- Do you have any experience with the Packaging Industry or within FMCG Sales?
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service: 1 year (required)
- MS Office & Excel: 1 year (required)
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