General Operations Manager

3 weeks ago

Mpumalanga, South Africa HotelJobs.co.za Full time

Kendrick recruitment is seeking a General Operations Manager:
Minimum Qualifications:

- B Comm finance related
- South African drivers’ licence
- No criminal Record

Experience
- 3 years financial experience
- 3 years managerial experience
- Above years should include experience in the hospitality industry

Package
- Salary negotiable depending on qualification, experience, and references
- Live in position
- Meals while on duty
- 3 week/1 week Cycle leave
- 15 days annual leave
- Provident fund

**Responsibilities**:
Responsibilities include but not limited to:

- Meticulous in all aspects of managing the lodges and managing the general managers and other staff
- Managing, Overseeing and Disciplining Staff
- Staff training and development
- Review and oversight of allocation of Airport Transfers
- Assistance around the lodge in other departments if needed
- Reporting to Directors and Head Office
- Managing storeroom

Staff Management
- Wage costs and staff welfare
- Staff discipline
- Payroll - review of clocking system information sent to head office.
- Act as intermediary i.t.o improving the accuracy and quality of information between the lodges to head office
- Employee leave management
- Attendance registers are kept up to date daily by GM’s /HOD’s

Financial
- Cost control and cost management.
- Obtain a deep understanding of the reservations systems, financial procedures and the stock and POS system in order to be

able to assist with queries that may arise.
- Review and oversight on stock levels, implementation of minimum par levels and reordering levels.
- Review and oversight of stock control and stock takes.
- Review and oversight of the POS and stock management system (Forming a deep understanding of the system in order to solve any issues from lodge level and from the storeroom).
- Ensure General Managers send all stock, petty cash and Daily cash controls are kept up to date and balanced.
- Control and oversight of petty cash.
- Review and checks at lodge level on curio, bar, kitchen, etc.
- Review and reconciliation of fuel reports and physical checks on fuel levels.
- Manage the General Managers and other staff.
- Ensure the lodge maintains the required standards aesthetically.
- Ensure costs are maintained as per the required standard.
- Assist with Events planning and execution.
- Assist with menu planning and cost control.
- Ensure day to day operations are being met, this includes speciality groups (ie Kosher).
- Liquor licenses are up to date (December yearly).
- Tourism grading council.
- Health and safety standards are met.

Other Attributes
- Ability to lead a team and take control in a busy environment.
- Provide leadership to staff.
- Maintain lodge facilities’ standards.
- Manage the requisite administration processes.
- Control operations costs.
- Utilize control systems, delegate and coordinate the tasks and duties of individuals and groups in a way that ascertains the

smooth flow of work throughout the workplace.
- Exercise budget control.
- Present and provide a level of hospitality which personifies Company standards.
- Monitoring of stock and weekly report taking.
- Food quality check.
- Demonstrated leadership skills and ability to foster teamwork.
- A commitment to internal and external customer satisfaction.
- The ability to work in a team environment.
- Understanding of cross-department dependencies & ability to work productively with all areas of the business.
- Ability to work under pressure and juggle multiple tasks.
- Problem solving and decision-making capacities.
- Ability to delegate and attention to detail - very important.
- Outstanding organizational and interpersonal skills.
- Flexible and thrives on change.
- Mature and responsible.
- Well spoken, well-groomed and presentable.
- Strong leadership capabilities.
- Positive attitude and approach toward team work.
- Hands on approach towards the guest experience.
- Ability take initiative and problem solve.
- Excellent guest interaction skills.
- Passionate and pro-active towards personal growth and training.
- Overseeing hosting allocations.
- Overseeing general staff allocations.
- Managing sight inspections.

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