Switchboard Operator

**Interpersonal factor**
- As a professional all services delivered needs to be in line with the Cancercare Values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all the tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed and assessed in isolation.
- To display the company values: C - Care, A - Accountability, R - Respect, E - Ethics (CARE)

**Management of the switchboard**
- Answering of telephones.
- Screening of all calls
- Directing calls to appropriate department/person in a multidisciplinary team
- Taking and delivering of messages
- Resolving of basic patient queries in the unit.
- Upkeep of updated telephone lists
- Management of answering machine
- Professional response to all telephonic enquiries with immediate appropriate response
- Availability of accurate updated telephone lists
- Timeous management of messages left on machine

**Assist with clerical work**
- Assist with file preparation/scanning/faxing/filing
- Use of office equipment computers, photocopying machines, faxes etc.
- Ad hoc admin duties as and when required including assisting Medical Secretaries in case of staff crisis with scanning, copying, faxing, etc.
- Being the office runner when needed.
- Accurate and timeous file preparation
- Building capacity

**Required minimum education**:
Grade 12

**Required minimum experience**:
3 Months of telephony experience, MS Office experience

**Required minimum work-related experience**:
3 Months