Duty Manager

2 weeks ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Take charge of the day-to-day operations of our Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff,
- Manage all property assets and operations to maintain 5-star standards set out
- Maintaining a high profile with guest & staff - welcoming guest, check-in/out, presenting estate offerings, organising guest logistics, bookings, and food offerings (breakfast/ lunch/ dinner) options,
- Review the financial health of the department including revenue levels, cost controls and cash flow on a daily, weekly, and monthly basis in conjunction with the budget,
- Review and report on monthly consumption and usage of all consumables by ensuring accurate stock takes are managed and in accordance with the budget,
- Serve as a passionate brand advocate for the property and ensure that the intent of the brand is pulled through in the guest experience,
- Maintain the properties reputation and brand standing in the market by enforcing and upholding the hotels policies and procedures and guest house rules,
- Facilitate effective daily, weekly and monthly meetings with all parties involved and general staff to ensure all understand the accommodation priorities and are aware of operational requirements,
- Monitor guest reviews and respond proactively,
- Coordinate all maintenance issues with the Maintenance department to make sure rooms remain aesthetically pleasing and functional,
- Daily monitoring on staff opening/ closing duties to perfection for guests,
- Manage, train, and develop team members on an ongoing basis to ensure a 5-star accommodation experience,
- Ensuring good communication between the Accommodation department and all other third-parties involved on and off the Estate,
- Ensure predetermined accommodation goals are met and drive revenue targets,

**Requirements**:

- A vibrant individual with a profound accommodation background and/or relevant qualification,
- Experience in OPERA (Must have)
- Good people management skills to inspire and lead,
- An unwavering commitment to prioritizing our guests, ensuring every experience is memorable.
- 2 years’ minimum experience within a accommodation managing position,
- Ability to work flexible hours, including weekends and holidays,
- Own reliable transport to get to and from work.


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