Programme Manager

4 months ago

Midrand, South Africa Nexio Full time

**Role Purpose**
- End to end Programme Management of all Fixed Services projects
- Stakeholder management and SLA/KPI management
- Manage team of Project managers and/or Project leaders
- Manage Program / Project meetings
- Develop Programme Dashboards per project
- Manage and monitor performance across workstreams
- Ensure program transparency and proactive communication.

**Key Accountabilities**
- Programme management of all Fixed Services projects (including cross functional strategic programmes implementation)
- Establish Project governance, project prioritisation & implementation of best practice
- Create and maintain a program roadmap
- Review processes and practices to ensure programmes are managed efficiently
- Analyse the programme/projects requirements and liaise with various business leads and business units and define the scope, initiatives and deliverables for each workstream. Priority and Milestones execution
- Liaise with different stakeholders and service providers at all levels
- Track progress against goals and prepare status reports / presentations on progress reviews
- Proactively support stakeholders, and the Business Leads in identifying and prioritizing improvement opportunities
- Manage expectations (of team and stakeholder/customers alike) and to ensure commitments are delivered upon
- Manage dependencies between interconnected projects in order to effectively allocate the resources to the activities as required
- Manage and lead workstream as required under the program umbrella and coordinate and delegate cross-project initiatives.
- Handle multiple projects simultaneously and adjust and adapt as priorities change
- Establish a clear communication plan for multiple program / project streams
- Reuse project learning and knowledge
- Relationship Management

**Typical Outputs
- All Projects delivered according to plan and Budget with mínimal risk
- Develop Programme Dashboards per project
- Provide project updates to key stakeholders: Senior Leadership: (Dashboard & Roadmap report to senior management on project status, risks, budgets and contingency plans)
- Ensure that the appropriate structures and controls are in place to enable and drive effective execution and implementation of program deliverables and track and measure performance aligned to agreed objectives (ensure programme objectives are measurable and met by tracking major milestones and status metrics of all projects)
- Drive and challenge project teams and business units to ensure successful execution of strategic and program deliverables.

**Technical / Professional Expertise**
- Fixed and Mobile functional knowledge.
- Consumer BU Knowledge.
- Contract Management.
- Project/programme management.
- Finance/Budgeting.
- Knowledge of customer Journeys will be an advantage.
- Processive Improvement.

Job Related Skills:

- Negotiation skills
- Conflict management skills
- Problem Solving skills
- Analytical skills
- Planning and Decision making skills
- Facilitation skills
- Programme management skills
- People management and interpersonal skills
- Time management skills
- Business acumen and cost management
- Civil Technical knowledge and skills

**Education and Experience required**
- A relevant 3 Years B.Degree, Diploma or equivalent qualifications.
- A diploma or certification in Project Management (Essential).
- Minimum of 8 years project management experience of which:

- Recommendations : 8 years overall experience of which 5 years project management experience.
- 2 years Mobile and /or fixed line experience.
- 2 Years leadership experience.
- Telecommunications experience (Essential)
- Experience in managing cross functional strategic processes.

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