Operations Management Information Analyst

4 weeks ago


Durban, South Africa O'Dwyer Personnel Full time

**Purpose of the Job**

To support the Centrevo business in the sourcing, collation, linking and interpretation of all operational data, producing standardized (timely and effective) daily, weekly, monthly reporting and ad-hoc reports as required

**Responsibilities**:

- Support the business in creation, implementation and where possible automation of value reporting; analysing and questioning trends, variations and anomalies
- Work closely with key stakeholders;
- WFO Manager, Operational Management, Quality Assurance - to ensure that all reporting is created for operational tracking and measurement purposes.
- Using information to identify emerging trends and provide commentary to the business to ensure material patterns are understood (including best practice and issues/anomalies for investigation).
- Present and explain the reports and associated MI to the assigned owners/stakeholders.
- Ensuring accuracy of source data and reports to deliver high levels of integrity in production and reports consistently delivered to agreed timelines.
- Proactively working with stakeholders to identify new report requirements and with Traq BI team work to standardise and automate where possible.

**Qualifications and Experience**
- At least 2 years very recent experience in a MI Analyst (or BI Analyst role) role
- Experience of producing operational reports (combining operational aspects i.e. people, productivity, sales, customer experience, quality etc.)
- Understanding of inbound and outbound contact centres (ideally gained within a BPO environment)
- Strong experience of working with Power BI
- Educated to matric level or NQF4

**Job Types**: Full-time, Permanent

**Salary**: From R25 000,00 per month

**Experience**:

- MI Analyst: 2 years (required)

**Location**:

- Durban, KwaZulu-Natal (required)

Application Deadline: 2024/03/23



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