Client Delivery Manager

2 weeks ago

Sandton, South Africa Dimension Data Full time

**Description**

The Client Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small, and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery for more than one Dimension Data GTM offering and are often complex by nature.

The CDM would be responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or a managed service solution. The incumbent should be strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.

This role is the overall custodian of services provided by the Dimension Data Group. As a Client Services - Client Delivery Manager they are mandated to ensure the overall integrity of all post sales engagements to the client(s) is achieved.

**Key Roles and Responsibilities**
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options, and assisting with the decision to select the most appropriate vendor/supplier
- Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
- Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
- Consult the Legal Representatives within Dimension Data and ensure that all contract escalations are addressed with contract governance
- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client
- Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
- Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly service reviews with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
- Negotiates and resolves contractual issues, including failure to meet contractual obligations
- Partner with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised

**Academic Qualifications and Certifications**
- ITIL certification

**Required Experience**
- At least 8 years' demonstrated ability and proven success in service delivery operations, financial analysis roles within a high technology environment, preferably with multi-national exposure
- Demonstrated client engagement experience at a very senior level
- Demonstrated experience in a Managed Services and/or Support Services environment

**Knowledge, Skills, and Attributes**
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent relationship building skills
- Strong ability in managing coordinated delivery of service
- Excellent written and verbal communication skills
- Strong collaboration skills
- Ability to work well in a pressurised environment
- Excellent client centricity
- Excellent business acumen and commercial skills
- Highly analytical with proven negotiation skills
- Passionate, strong initiative, self-driven with commitment to succeed

  • Service Delivery Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingOversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization’s products.Operations management:Responsible for the day to day running of the Operational tasks in line...

  • Application Delivery Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingDescription5 - 10 years experience in Customer Delivery environment.Must be familiar with application delivery, application sunset and strategiesMust be familiar with Change Advisory BoardsMust be able to manage Application roadmapsMust manage all levels of StakeholdersManage Service Level Agreements and work towards optimisation and...

  • Lead: Delivery Manager

    6 hours ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Head of Delivery

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa LePub Full time

    Job Description We define it as someone who is on the pulse of human culture and current affairs, can make sense of data, create insights and can translate and apply them to our client’s business, brands, creativity, and innovation. Someone with great leadership, communication and presenting skills. Your primary role will be a managerial...

  • Principal Client Project Manager or Programme Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingThe Principal Client Project / Programme Manager is a very senior resource within the Project and Programme Management – Client Implementation job family. The incumbent within this job will lead and direct concurrent client projects classified as standard or complex. They may also be involved in larger scale programmes and responsible...

  • Head of Delivery

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa LePub Full time

    Job DescriptionWe define it as someone who is on the pulse of human culture and current affairs, can make sense of data, create insights and can translate and apply them to our client’s business, brands, creativity, and innovation. Someone with great leadership, communication and presenting skills.Your primary role will be a managerial one, making sure...

  • Client Services Manager | Woodmead

    Found in: Talent ZA 2A C2 - 1 week ago

    Sandton, South Africa The Recruitment Council Full time

    Are you a dynamic individual with a passion for client satisfaction and financial services? Our client has an amazing opportunity just for you! Join a leading Financial Services company as a Client Services Manager, where you'll play a pivotal role in ensuring exceptional service delivery to our client's valued clientele.Duties and Responsibilities:General...

  • Delivery Consultant

    3 days ago

    Sandton, South Africa Magic Orange Full time

    **MagicOrange** is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative...

  • Project Manager

    7 days ago

    Sandton, South Africa Redline Recruitment Full time

    **Project Manager & Client Liaison** for Design and Construction Firm in Sandton** Clients of the Company include the likes of: Coca-Cola, Old Mutual, ABSA, Radisson Blu, Visa, General Electric, Total, AIG and IBM plus many more. Projects are multi-million Rand developments in South Africa and the rest of Africa. - Project Management experience essential -...

  • Client Service Administrator

    3 days ago

    Sandton, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Effective execution...

  • Specialist: Client Experience Management

    Found in: Whatjobs ZA C2 - 6 days ago

    Sandton, South Africa TalentCru Full time

    The purpose of the Client Experience Management Specialist is to ensure that clients have a seamless experience throughout their journey with the client. The role is focused on enhancing employee engagement and consistency in delivery through implementing new ways of work, identifying, and implementing process improvement and opportunities to continuously...

  • Specialist: Client Experience Management

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Sandton, South Africa TalentCru Full time

    The purpose of the Client Experience Management Specialist is to ensure that clients have a seamless experience throughout their journey with the client.The role is focused on enhancing employee engagement and consistency in delivery through implementing new ways of work, identifying, and implementing process improvement and opportunities to continuously...

  • Project Manager

    3 days ago

    Sandton, South Africa Boomtown Full time

    Project manager that will be responsible for planning, organising, managing and executing multi-channel projects from beginning to end. The project scope can vary from single pieces of collateral to multifaceted, multichannel marketing campaigns. This person will work under the direction of our client service team or creative directors from whom they collect...

  • Senior MS Client Partner

    Found in: Talent ZA C2 - 3 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingAre you tired of working in a company where your opinions don't matter? We have an amazing environment, with an amazing culture, and we are looking for someone who can make the most out of this!The Senior MS Client Partner is a key member of the Microsoft Office Team. He/she will work with his/her team to develop and maintain clients'...

  • Client Development Manager

    4 days ago

    Sandton, South Africa Pollock and Associates Full time

    Client Development Manager Bank/Fin Services/Insurance ~ Call Centre BPO Sandton - Gauteng - South Africa Are you an experienced professional with a strong background in Direct Marketing and client relationships? We're looking for an exceptional Hunter to report to the Head of Client Development and Marketing. About the Role: As a Client Development...

  • Human Capital Service Delivery Manager

    Found in: Whatjobs ZA C2 - 6 days ago

    Sandton, South Africa Kamo Placements Full time

    JOB DESCRIPTION Translate the company and Human Capital strategy into an implementable plan. Provide input into Human Capital Strategy. Monitoring and evaluation of the implementation of the strategy and procedures. Effectively manage payroll and benefits. Provide efficient service delivery to the business through business partnering. Develop and track...

  • Human Capital Service Delivery Manager

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    JOB DESCRIPTION Translate the company and Human Capital strategy into an implementable plan.Provide input into Human Capital Strategy.Monitoring and evaluation of the implementation of the strategy and procedures.Effectively manage payroll and benefits.Provide efficient service delivery to the business through business partnering.Develop and track annual HC...

  • Human Capital Service Delivery Manager

    Found in: Talent ZA 2A C2 - 1 week ago

    Sandton, South Africa Kamo Placements Full time

    JOB DESCRIPTION Translate the company and Human Capital strategy into an implementable plan.Provide input into Human Capital Strategy.Monitoring and evaluation of the implementation of the strategy and procedures.Effectively manage payroll and benefits.Provide efficient service delivery to the business through business partnering.Develop and track annual HC...

  • Project Manager: Curriculum and Leadership Delivery

    7 days ago

    Sandton, South Africa ADOPT A SCHOOL FOUNDATION Full time

    To implement quality, innovative, sustainable, and cost-effective programmes to support the improvement of the educational learning outcomes in Adopt a School (AAS) supported schools. To facilitate, coordinate, manage, and monitor the implementation of curriculum & leadership programmes in AAS supported schools (SACE endorsed and ETDP SETA accredited...

  • Delivery Manager

    6 hours ago

    Sandton, South Africa Uyandiswa Full time

    **Contract Duration**: - 12 months **Summary of the role**: To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and...