Eap Case Manager

3 weeks ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.

**Role Purpose**

The Case Manager's role is to ensure that management services are provided efficiently and effectively. This will include but is not limited to managerial consultations which could lead to managerial referrals. The role includes session allocations to ensure that cases are managed in real-time and in accordance to set service level agreements. The role also entails managing all high-risk cases and critical incident stress debriefings.

**Requirements**:

- A National Senior Certificate is essential
- Qualified Social Worker/Psychologist/Registered Counsellor
- Must be registered with the appropriate regulatory body
- Postgraduate qualification would be an advantage for Social Work (Honours/ Masters)
- Experience working in an Employee Assistance Programme (EAP) wellness environment is essential
- It is essential to have knowledge of relevant legislation and prescripts governing employee wellness services
- The incumbent is required to have a minimum of 2 years’ experience as an employee wellness services provider through a corporate employer
- At least have 3-5 years’ managerial consultancy experience
- Experience in private healthcare, multidisciplinary teamwork, digital technology and team management would be an advantage

**Duties & Responsibilities**
- Conduct managerial assessments when managers formally refer an employee.
- Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.
- Provide expert consultation, feedback, guidance, and support to the client organization's human resource representatives, supervisors, and managers regarding EAP clients.
- Provide managers with tools and advice in dealing with the challenges in their role as manager, supervisor or HR.
- Maintaining case records, follow-up, and communication with the EAP clinical team.
- To communicate and interact directly with EAP clients and providers.
- Keep accurate client tracking records for each client case managed, including appointments, phone calls, referrals, action plans/revisions, and any other significant information affecting the tracking of the client.
- Cost-effective management of the referral services provided to EAP clients.
- Compile feedback reports to referring managers.
- Assessing members for risk and creating safety plans.
- Participating in clinical reviews and collaborating with supervisor for treatment plans for high-risk cases.
- Coordinate and provide on-site Critical Incident Stress Debriefing (CISDs) 24/7 as needed.
- Responding to after-hours and weekend crisis calls for assistance.
- Provide telephonic/virtual counselling on all managerial referrals.

**Competencies**
- Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
- Agile and flexible around challenges, whilst maintaining effective communication with all relevant stakeholders throughout
- Ability to be resourceful and innovative through collaboration, creativity, and drive
- Self-management and results-driven behaviour with diligence and high levels of accuracy
- Ability to engage at strategic levels in relation to service positioning and outcome discussions
- Report writing and strong administration skills

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