Mi Analyst

6 days ago

Sandton, South Africa Quantanite Full time

About Quantanite

Quantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

About the role

To be successful in this role you will need to be able to translate requirements into a simple to consume insight and reporting output. Role will be central to the development and maintenance of data reporting, analysis, and visualisation processes.

**Benefits**:
At Quantanite, we ask a lot of our people, which is why we give so much in return. In addition to your compensation, our perks include:

- Dress: Wear anything you like to the office. We want you to feel as comfortable as when working from home.
- Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
- Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
- Events: Regular team and organisation-wide get-togethers and events.

Future development

At Quantanite, you’ll have a personal development plan to help you improve in the areas you’re looking to develop in over the coming years. Your manager will dedicate time and resources to supporting you in getting you to the next level.

You’ll also have the opportunity to progress internally. As a fast growing organisation, our teams are growing, and you’ll have the chance to take on more responsibility over time. So, if you’re looking for a career full of purpose and potential, we’d love to hear from you

**Responsibilities**:
At Quantanite, your work will directly contribute to us achieving our long term ambitions. Your key responsibilities will include:

- Collect, process, and analyze large data sets to support business decisions
- Design and develop real-time performance reports/dashboards, and visualizations to communicate insights and findings using industry leading BI tools (PowerBI, Tableau, Google Looker Studio, etc)
- Analyze data and trends to optimize workforce management processes and ensure efficient utilization of resources
- Use real-time data to provide support to operational teams to help make proactive decisions that improve operational performance, resolve scheduling and staffing issues
- Collaborate with cross-functional teams to gather requirements and support decision-making processes
- Develop and implement data quality controls and monitoring processes
- Stay current with industry developments and new technologies related to data analysis, real-time, workforce management.

**Requirements**:
Not everyone will have what it takes to do well in this role. To be seriously considered, we’re looking for the following:

- Bachelor's degree in business, operations management, mathematics, statistics, computer science, or related field(s)
- 2+ years of experience in data analysis or related field
- Strong skills in SQL and data visualisation tools such as PowerBI, Tableau
- Experience with statistical analysis software such as R or SAS
- Excellent problem-solving skills and attention to detail
- Strong written and verbal communication skills
- Ability to work independently and in a team environment

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