Sales Outbound Team Leader

19 hours ago

Pretoria, South Africa KMCK Talent Sourcing Full time

**PURPOSE OF THE POSITION**:
Positively manage team of 10-15 agents, leveraging their strengths to realize the strategic business objectives & targets. To minimise the risk of financial losses & maximise profits for the business through effective execution of all SOPs.

**RESPONSIBILITIES**:
The Call Centre Team Leader responsibilities and duties are outlined in the key areas below:
Sales & Marketing (outbound)

To collate, analyse and utilise call statistics to manage and improve the sales performance of the Call Centre team.

To ensure the effective and efficient running of the Call Centre Team and that each agent is making target on a daily basis

To be a pro-active member of the Call Centre Team and support all calls

To co-ordinate outbound activity to support the delivery of sales: core products and cross selling company products

To support outbound activity to generate sales leads as required to support the revenue targets

To support the Sales Team with administrative tasks, such as the production of function sheets, legislative and company processes as required

To ensure that the Call Centre KPIs are met

To handle and resolve complaints relating to the Call Centre in a professional and effective manner

To ensure that agents are following the correct procedures and ensure training and support at all times

Strong attention to quality control and accuracy one of your KPIs

Ensure Agents convert leads to sales daily monitoring

To drive the sales talent and morale of agents

To ensure all members of the Call Centre Team are fully informed of targets and incentives and competitions that are up for grabs

To support the set up of third party sales and to brief the Call Centre Team on current third party activity

To create weekly MI reports, monthly board reports and any other ad hoc reports requested by the Director of Sales and Marketing

To support other areas of the business as required with outbound calling to clients

Product testing and training

To take responsibility for the day-to-day supervision of any direct reports

To develop staff through coaching, advice and motivational techniques to help the Call Centre teams to maximise the potential for revenue development from outbound calls

To hold regular one-to-one meetings and performance reviews with the Sales and Support Advisors

To quickly identify and address any staffing issues with or between Team Members when appropriate, refer any such circumstances to the appropriate department or manager for resolution

To performance manage all team members and offer feedback

To foster good relationships with all internal departments and cross-functional teams

To proactively support the Sales Director by suggesting new ideas and questioning thinking where appropriate

To refer to senior team members for advice and support

To attend all department meetings

To attend all staff meetings and training sessions as and when required

To work with other departments on project execution

To ensure the Call Centre is fully staffed at all times, in line with the Call Centre hours budget

To ensure timesheets and payroll submissions are completed on time, daily, weekly and monthly

To report any equipment defects, faults or breakdowns promptly to the relevant department

**REQUIREMENTS**:

- Minimum requirement Grade 12/National Qualifications
- Framework (NQF) 4
- Tertiary qualification is preferred
- 1 year people management experience will be esential.
- Outbound Sales call centre experience will be essential.
- 3-5 years sales/relationship management experience
- Computer literacy - Intermediate MS Office skills required.
- Sound understanding of corrective management action procedures

Up to R35k p/m

  • Sales Team Leader

    7 months ago

    Pretoria, South Africa Educor Full time

    **Sales Team Leader ( JB3762)**: Pretoria, Gauteng - Sales **Sales Team Leader ( JB3762)** **Pretoria** **Market Related plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales...

  • Team Leader

    7 months ago

    Pretoria, South Africa AVBOB Full time

    The position of the Team Leader is it to lead a team of multi skilled call center agents within the customer service environment to ensure that all Service targets are met accordingly. Team Leaders are expected to maintain the quality of the service from the agents and to ensure that it is delivered in line with the AVBOB. You will be working for a company...

  • Sales Operations Team Leader

    7 months ago

    Pretoria, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...

  • Outbound Sales Specialist

    3 weeks ago

    Pretoria, Gauteng, South Africa Sekhu Upshot Marketing Full time

    About Sekhu Upshot Marketing: We are an Outsource Sales and Marketing company that provides financial services to various organizations worldwide. Our affiliation with CREDICOSA enables us to offer a range of services, including sales and marketing solutions.Job Description: This role involves working with our team to develop and implement sales strategies...

  • Call Centre Sales Team Leader

    7 months ago

    Pretoria, South Africa Educor Full time

    **Call Centre Sales Team Leader (JB3255)**: Menlyn, Pretoria, Gauteng - Sales **Call Centre Sales Team Leader (JB3255)** **Pretoria** **R15000 per month plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources...

  • Outbound Sales Agent

    3 hours ago

    Pretoria, South Africa GroDirect Full time

    **Outbound Sales Agent** Key responsibilities include, but not limited to: - Attend morning meetings in the office - Organizing appointments with clients - Adhere to planned appointments with potential clients - Present the product to qualifying clients (after you have been properly trained) - Participate in road trips Space is limited, to be considered...

  • Outbound Sales Agent

    1 week ago

    Pretoria, South Africa GroDirect Full time

    **Outbound Sales Agent** Key responsibilities include, but not limited to: - Attend morning meetings in the office - Organising appointments with clients - Adhere to planned appointments with potential clients - Present the product to qualifying clients (after you have been properly trained) - Participate in road trips Space is limited, to be considered...

  • Sales Operations Team Leader-2

    7 months ago

    Pretoria, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...

  • Call Centre Sales Team Leader

    7 months ago

    Pretoria, South Africa Kontak Recruitment SA Full time

    Menlyn, Pretoria, Gauteng - Sales **Call Centre Sales Team Leader (JB3255)** **Pretoria** **R15000 per month plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales division. **Educational...

  • Field Team Leader

    3 months ago

    Pretoria North, South Africa Affinity Life Limited Full time

    We are looking for Field Team Leaders to Join Affinity Life Limited Job Title: Field Team Leader Job Summary: We seek an experienced Field Team Leader to oversee and coordinate our field operations, ensuring efficient project execution and team success. Key Responsibilities: 1. Lead and manage field teams 2. Coordinate project logistics 3. Ensure...

  • Team Leader

    7 months ago

    Pretoria, South Africa Ditshaba Full time

    The **Team Leader **will be required to provide support to the Regional Manager through the implementation of the following **Key Performance Areas (KPAs)**: - To manage the daily operations of the CLO Unit; - Set performance targets, plans, and goals for the Client Liaison Officers against the operational plan; - Conduct feedback sessions regularly on set...

  • Team Leader: Sales

    1 week ago

    Pretoria, South Africa Nedbank Full time

    **Requisition Details and Talent Acquisition contact** - Req: 123388- Boichoko Lekuku- Job Family- Sales And Services - Career Stream- Sales - Leadership Pipeline- Manage Others - FAIS Affected- FAIS Affected - Yes**Job Purpose** - To optimise sales performance through others in order to grow the client base and make Nedbank more...

  • Branch Team Leader

    4 months ago

    Pretoria, South Africa Communica Full time

    Qualifications - Minimum of 2-3 years of experience in warehouse operations, with at least 1 year in a leadership or supervisory role. - Proven experience in a retail environment - Proficiency in warehouse management systems (WMS), inventory control procedures, and safety regulations. - Strong leadership, communication, problem-solving, and decision-making...

  • Outbound Call Centre Agent

    7 months ago

    Pretoria, South Africa Insphired Recruitment Solutions Full time

    Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

  • Lynnwood Ridge, Pretoria: JUNIOR SALES REPRESENTATIVE

    7 months ago

    Pretoria, South Africa Cora ONeil Recruitment Agency Full time

    Lynnwood Ridge, Pretoria: JUNIOR SALES REPRESENTATIVE (INBOUND & OUTBOUND)Minimum Requirements:-Energetic, well presentable and professional-Strong English proficiency-Matric / Grade 12 a must-Tertiary Certificate/Diploma in Marketing or sales preferred-2 to 3 years recent sales experience a must, specifically in customer service orientated sales-Valid...

  • Outbound Agent

    7 days ago

    Pretoria, South Africa WNS South Africa Full time

    Company Description **WNS (Holdings) Limited (NYSE: WNS)** is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Sales Floor Leader

    1 month ago

    Pretoria, Gauteng, South Africa TFG Full time

    Job Title: Sales Floor LeaderWe are seeking a highly skilled Sales Floor Leader to join our team at TFG in Gauteng. The ideal candidate will have a strong background in sales leadership and the ability to motivate and lead a team to achieve exceptional results.About the RoleThis is a full-time position that requires a flexible schedule, including weekends...

  • Team Leader

    2 weeks ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Team Leader - ITSA** position to be based in **Pretoria**. **PURPOSE OF THE ROLE**: The ITSA Team Leader is responsible for the management of the Installer Support team ensuring effective and high-quality support to the Field Technicians daily with regards to customer-facing activities by aligning company goals and...

  • Maintenance Team Leader

    1 week ago

    Pretoria, Gauteng, South Africa Dante Personnel Full time

    About the RoleWe are seeking an experienced General Maintenance Assistant to join our team as a Maintenance Team Leader at Dante Personnel in Silver Lakes.

  • Claims Team Leader

    3 hours ago

    Pretoria, South Africa CLS Human Capital Specialists Full time

    **Claims Team Leader** **Introduction** A underwriting company in Pretoria East is seeking a Claims Team Leader with 3 -5 years’ experience in the short-term insurance industry to join their team. **Reporting Channel**: - Claims Division Manager **Desired Experience & Qualifications**: - Grade 12 certificate - Relevant FAIS (150 credits) & FAIS RE5 -...