Customer Service Consultant

2 weeks ago


Springs, South Africa Saint Gobain Full time

**The Role**
- To deliver world class service to customers by ensuring that the OTI process, quotations and general enquiries for domestic and cross border customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, such as liaising with freight forwarders and other stakeholders, to a high level of detail and accuracy, in order to improve customer service.

**Requirements** EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE**

**Education/Qualifications required to fulfil the role**:

- Grade 12
- Customer Service qualification or experience will be advantageous.
- Qualification in Business Administration and/or Sales and Marketing will be advantageous.

**Specific Work Experience, Knowledge and Skills required to fulfil the role**:

- 3 - 5 years total service industry work experience, of which at least 1-2 years must be demonstrable experience in a call centre environment or working in customer service dept with a customer base of repeat orders and interactions.
- Export order administrative knowledge will be advantageous.
Computer literate - Specifically ERP system SAP, QlikView, & MS Office & Call
- Centre Telephony systems.
- Excellent business communication skills (eg Telephone Etiquette, business language).
- Excellent attention to detail.
- Excellent planning and organisational skills to ensure workload is managed effectively.

**Additional Requirements** KEY ACCOUNTABILITIES**
- Ensuring attention to detail is maintained when processing domestic & cross-border customer orders and enquiries, in order to minimise errors, and escalate when required.
- To follow up with domestic & cross-border customers on quote conversion.
- To assist where required with technical inbound queries, and ensure effective resolution by providing the correct information.
- Develop and maintain a professional relationship with colleagues, internal and external stakeholders in order to provide exceptional customer service.
- Attend all internal meeting requests as and when required.
- Liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager.
- Contribute to implementing the departmental strategy as set by the Departmental Manager.
- Contribute valuable input and ideas into departmental initiatives and subsequently promote these initiatives.
- All such duties and/or activities assigned by management/board as and when required.

Job Reference: SOA00128


  • Service Advisor

    7 days ago


    Springs, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Springs - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and...


  • Springs, South Africa Just Gym Full time

    Overview **Reference** Spr001- MSC **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Ekurhuleni Metro - Springs **Job Type** Permanent **Posted** Tuesday, June 27, 2023 **Closing date** 27 Jul 2023 23:59 **Purpose of the job**: The Sales Consultant is responsible for selling memberships and marketing of products, facilities and services...

  • Resevationist

    5 days ago


    Springs, South Africa Dante Personnel Full time

    Gauteng, Springs - R 8 000 - R 10 000 (Depending on experience ) Our client in the Hospitality industry is looking for a Reservationist to join their dynamic team in Springs **Minimum requirements**: - Minimum Qualification: Matric - Minimum 3 years' admin experience - Hospitality experience will be advantageous - Computer literacy is essential - Own...

  • Sales Consultant

    2 days ago


    Springs, South Africa CTM Springs Full time

    Minimum entry requirement matric and clear criminal and credit records Will be measured on: - Personal Sales Personal GP % Average number of line items per sale Number of GPNT’s in store longer than 7 days Handheld scanner usage as a percentage of invoices created Number of invoices generated a month Number of quotes converted Rand value per...

  • Beauty Assistant

    4 days ago


    Springs, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Springs - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate...

  • Managing Director

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Springs, South Africa Kencorp Full time

    Responsibilities:Develop, review and refine in consultation with EXCO the Companys business strategy, execute the strategy and obtain a leading position in the marketplace.Working with the management team to satisfy consumer needs, develop and nurture new and existing customers, partnerships, strategic alliances, and other market opportunities.Be the chief...

  • Shop Assistant

    2 weeks ago


    Springs, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Springs - **Contract**:Permanent**EE position**:Yes**Brand**:Clicks Group**Introduction**: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store...

  • Retail Salesperson

    4 days ago


    Springs, South Africa Digital Care South Africa Full time

    **Salesperson - Fixed term contract (Springs GP AREA ONLY)** Digital Care South Africa is seeking an energetic and self-motivated salesperson to sell Digital Care’s products at our retail partner’s stores. This is a flexible role responsible created to assist our existing sales partner, filling capacity in stores that may not be covered. This may...

  • Branch Manager

    2 days ago


    Springs, South Africa Atlas Finance Full time

    2. Meets monthly set branch Collections targets, by actioning company procedures and instructions for collections, and following up on collections of customers loan instalments. 3. Accurately updates and maintains records, and branch housekeeping standards in a tidy and timely manner. 4. Responsible for recruitment, selection, induction, training,...

  • Payroll Administrator

    Found in: beBee jobs ZA - 2 weeks ago


    Springs, South Africa Jobking Full time

    IntroductionAn excellent opportunity has become available to join a Leader within the Manufacturing Industry with a Payroll Administrator based in Springs.Description The incumbent will be required to ensure effective and accurate in-house production of payroll, employees are paid on time and payslips are distributed on a weekly/monthly basis. Coach and...


  • Springs, South Africa SydSen Recruit Full time

    Gauteng, Springs - Hourly Basic Plus Commission (Market related, Negotiable) Vehicle Sales Executive - Springs, Gauteng A well-established Motor Dealership is looking for an _experienced_ **Vehicle Sales Executive** to join their Sales Department based in Springs, Gauteng **Requirements**: - Excellent motor industry knowledge, customer service and...


  • Springs, South Africa Tsebo Group Full time

    **About Us**: We require a Supervisor in the Catering facility, in the absence of the Catering Manager/Front of House Manager to manage staff, ensure they achieve their full potential and to reach the higest level of service is provided to all customers. We are currently looking for a Supervisor to manage the kitchen porters, making sure the kitchen is a...


  • Springs, South Africa Unique Personnel Full time

    **Job Number** - 73075 **Job Type** - Permanent **Job Title** - Internal Commercial Sales **Computer Skills** - MS Office **Industry** - Automotive **City** - Springs **Province** - Gauteng - Promote the range and sell products to walk in and call-in customers- **Inherent Requirements** - Matric - Mechanic/ Auto Electrician/ Pump shop qualification...


  • Springs, South Africa HotelJobs.co.za Full time

    We are seeking a dynamic and experienced Legal and Compliance Officer to ensure that our operations adhere to the legal and regulatory framework within the South African freight and logistics industry. **Responsibilities**: 1.Legal Compliance in Freight Forwarding: - Monitor and ensure compliance with South African laws and regulations governing freight...

  • Sales Assistant

    4 days ago


    Springs, South Africa Premier Full time

    **Purpose of the job**: Assist the Salesman driver in daily delivery of Premier products and where applicable assist the Salesman driver in cash and tray collection. **Responsibilities**: - Check company products as per loading sheet and sign - Adhering to standard departure times - Take responsibility for vehicle safety and hygiene - Collect cash from the...


  • Springs, South Africa Bright Placements Full time

    We are seeking a dynamic and experienced Legal and Compliance Officer to ensure that our operations adhere to the legal and regulatory framework within the South African freight and logistics industry. **Responsibilities**: - 1.Legal Compliance in Freight Forwarding: - Monitor and ensure compliance with South African laws and regulations governing freight...

  • Operations Foreman

    Found in: Talent ZA C2 - 2 weeks ago


    Springs, South Africa OMNIA Full time

    Overview Key Relationships: • Operations Manager • Customers • Support Teams • Operations • Any other stakeholder as may be deemed important and relevant from time to time Qualifications Matric Blasting Ticket Advantageous: Advanced Blasting Course Experience 3 years’ mining experience as a supervisor or Equivalent (preferably...

  • Shift Mechanical Fitter Fiber Plant

    Found in: Talent ZA C2 - 3 weeks ago


    Springs, South Africa Alinta Tech Solutions Full time

    This role is located in Springs, you will report directly to the Maintenance Supervisor and be tasked with delivering mechanical services and support within your designated area. Your responsibilities will include performing both corrective and preventative maintenance on machinery and equipment to guarantee their reliable and efficient function,...

  • Sales Assistance

    1 week ago


    Springs, South Africa Premier Full time

    **Main Objectives** Assist the Salesman driver in daily delivery of Premier products and where applicable assist the Salesman driver in cash and tray collection. **Responsibilities**: - Check company products as per loading sheet and sign - Adhering to standard departure times - Take responsibility for vehicle safety and hygiene - Collect cash from the...


  • Springs, South Africa Unique Personnel Full time

    **Job Number** - 73070 **Job Type** - Permanent **Job Title** - Internal Commercial Sales Representative **Computer Skills** - MS Excel,MS Outlook,MS Word,SAP Business 1 **Industry** - Automotive **City** - Springs **Province** - Gauteng - Internal Commercial Sales- Industry: Automotive- Promote the range and sell products to walk in and call-in...