Guest Service Supervisor
2 months ago
**Guest Services Supervisor Vacancy**
This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests, delivering bespoke service and special touches, and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met, and exceeded where possible.
**Qualifications / Experience Required**
- South African Citizen
- Preferably some experience in 5 Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience i.e., maître, waiter, barman, events
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
**Behaviours / Skills**
- A passion for people and making conversation
- Basic computer knowledge
- Basic understanding of stock taking and stock control
- Hands-on approach
- Willing to work long hours
- Flexible attitude and willing to take on tasks as necessary
- Good communicator
- Highly sociable and confident when meeting new people and able to entertain and host
- Able to interact with guests and behave appropriately
- Sense of ownership and pride for the guest experience
- Attention to detail
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Ability to plan and organise
- Sensitive to cultural issues and patient with colleagues
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well-groomed and a good sense of personal hygiene
Duties & Responsibilities
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be always present in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Total Lodge Luxury experience at its best
- Maintain a high level of hygiene in line with statutory requirements
**Remuneration & Benefits on Offer**
- Permanent employment
- Basic monthly salary (to be discussed in the interview)
- Live-in basic furnished accommodation (possible sharing)
- Free Wi-Fi
- Meals whilst on duty
- R1263.00 monthly food allowance over and above salary
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- Share of gratuities left by guests
- 1% Company Revenue Gratuity
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful
- probation period)
- Uniform allowance (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off
To apply, forward Word Format CV and supporting qualifications and references to
**If you have applied within the last 3 month via other agencies, don’t re-apply
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