Residence Manager

2 weeks ago

Pretoria, South Africa Centurion Growth Full time

Residence Manager (Pretoria)
Overview of the Role
The Residence Manager is a high-pressure role that is involved in many aspects of the business, and essentially responsible for leading the Residence staff in managing standards, costs and efficiencies of the facilities. The role includes:
Facilities Management Quality Management, Housekeeping, Security, Health & Safety, Maintenance, Environmental Management
Utilities Management Consumption and Billing; Environmental Management
Implementing Policies and Procedures and Standard Operating Procedures
Staff Management IR, Overtime, Motivation, etc.
Budgeting and expenditure control Operational and Capital; Procurement; Profit & Loss Contractor/Supplier/Service Provider Management Sourcing, Negotiating, and establishing & managing Service Level Agreements (SLAs)
Managing of extra in-house business tenants (Salons, Canteens, etc.) Sourcing, Negotiating, and establishing & managing SLAs
The role reports into the Operations Manager
Requirement
Qualifications etc

**A minimum of**:
Grade 12
Diploma or General Business Degree or Bachelors Degree preferred
5 years of relevant practical management experience within the residence / hospitality / facilities environment
Code 08 driver s license
Excellent client, service, people and student orientation
Good working and theoretical knowledge of current legislation and policies governing Human Resources and Health & Safety
Familiar with using Microsoft Office
Skills and Attributes
This position requires an intelligent, hard-working self-starter, who is able to work individually and in a team environment. The individual needs to thrive as a leader and be able to get the support of subordinates, colleagues, and executive. The following is a summary of skills, experience and personality traits that are required:
Ability to lead, motivate and train staff well for outstanding customer satisfaction and preference
Able to supervise and build teams, delegate responsibility and develop employee talents. Outstanding communication and interpersonal skills.
Drive, resilience and empathy to achieve role objectives
Be results oriented and creative in achieving operational excellence
Ability to direct and oversee multiple tasks simultaneously
Ability to develop budgets and execute plans and actions quickly and effectively.
Assist in developing strategic marketing and business development plans
Motivated to ensure continuous improvement in operational environment as well as of own professional skills.
Knowledge of best-in-class operating standards and procedures (SOP's) and quality orientation.
An ability to interact with all stakeholders including clients, staff and senior management.
Must have a high level of numerical literacy
It is essential that the individual has excellent knowledge and experience in the following business areas:
Occupational Health and Safety
Service Level Agreements and Contractor Management
Budgeting and Forecasting Processes
Technical and Non-Technical Service
Proven track record in the property industry.
DETAILED ROLE DESCRIPTION GUIDANCE
Facilities Management
The Residence Manager is responsible for all facilities management at the residence. This entails:
Ensuring that quality standards are set and maintained equally at the residence to ensure a uniform way of doing things. It is required that periodic standards inspections are conducted and reports submitted, which staff can use to rectify shortcomings.
Implementing Housekeeping standards, policies and procedure. Stock control and general housekeeping cost control. Determining the most efficient and best housekeeping practices. Manage Sanitation Bin & Pest Control SLAs with service providers.
Implement Security standards, policies and procedure. This involves studying incident investigations, risk assessments, determining training requirements, and striving for best practice and a safe and secure environment. Incident reports and investigations also need to be reviewed by the Operations Director as and when they occur.
Determining the requirements for security systems, and managing service providers thereof. Implementing and managing a Health & Safety Policy, Procedures, and Management System. As with security, incident reports need to be studied and investigations requested where necessary. If required, conduct or assist with investigations.
Liaising with Maintenance Manager on all maintenance issues and requirements.
Have a good understanding of plant and equipment.
Ensure lift and HVAC maintenance contracts are in place and SLAs adhered to.
Ensure gardens are maintained, whether in-house or by outsourcing.
Transportation Services Management
Food and Beverage Services Management
Utilities Management
Further to facilities management, the Senior Residence Manager is responsible for Utilities Management, including:
Monitoring electrical and water consumptions at all residences.
Implementing energy saving initiatives.
Coaching staff on understanding and managing

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