Operations Manager

4 months ago


Sandton, South Africa Swayz Group (Pty) Ltd Full time

Responsibilities:

- Enforce the Company’s Disciplinary ‘Code of Conduct’
- Ensuring that contractual requirements are met as stipulated by the client
- Maintaining good relations between Excellerate Services and the client with regards to security services rendered
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services
- Ensuring that Security staff always maintains required performance
- Dealing with all required administration matters
- Liaising daily with Key Accounts management on various operational issues
- Submitting relevant weekly / monthly incident and general reports as required by management

Minimum Requirements:

- Matric certificate
- PSIRA Grade A registration and accreditation
- At least 5 years’ experience in the security industry
- At least 3 years’ Operational Management experience
- Working knowledge of ISO 9001:2008 quality management and its requirements
- Must be firearm competent
- Solid Computer Proficiency
- Own reliable transport and valid & endorsed Driver’s License
- Knowledge of the Security Industry Regulations including Operational and Client Requirements

Competencies:

- Excellent People Management skills
- Proven negotiation and influencing skills
- Excellent verbal and written communication skills
- Demonstrated commitment to high ethical standards within a diverse workplace
- Strong commitment to service and quality standards as well as Client Satisfaction
- Demonstrated experience in coaching, motivating, developing and leading a professional Team
- Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential
- Administration, interpersonal communication and client liaison skills are required

Application Deadline: 2024/08/26


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