Tier 1&2 Ict Support Specialist

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch**.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

Applications are invited for the above-mentioned position to be based in Stellenbosch. **Key Performance Areas would include, but are not limited to**: First contact and first call customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

**Key Responsibilities**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through Herotel’s ticketing system, manage ticket queue to ensure optimal support, and...

About This RoleWe are seeking a highly skilled 2nd Line Support Technician to join our team at ICT Engage. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide first-level technical support to clients via phone, email, or remote...

Applications are invited for the **Wholesale Helpdesk Agent - Tier 2 **position at Herotel. This position will be a remote work position reporting to the **Team Leader - Helpdesk: Wholesale** **Key Responsibility Areas**: - Resolve all faults presented in accordance with the specified Support SLA timelines. - Determine nature of faults and the steps...

**Job Advert Summary**: **About Us** Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and...

Culinary Support Specialist Wanted!Flink Recruitment is seeking a motivated Culinary Support Specialist to join their culinary team at Hoseki Kitchen on Delaire Graff Estate.Key AccountabilitiesThe successful candidate will be responsible for:- Assisting other chefs in preparing ingredients and supporting the Head Chef and senior chefs;- Maintaining high...

Our client is looking for a Tier 2 Helpdesk Agents provide first and second line, as well as core advanced customer support. **Responsibilities**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through the...

Job OverviewThe position of Junior Buyer at Persona Staff is an exciting opportunity for a detail-obsessed data whiz to join our team.About the RoleWe are seeking a sharp negotiator with 1-2 years of buying/procurement experience in FMCG to manage supplier relationships, crunch numbers and make smart purchasing decisions. As a key member of our team, you...

Job Overview Helderberg Personnel CC is seeking a highly skilled IT Support Specialist to join our team. This role requires an individual with experience in providing technical support to both internal and external clients. The successful candidate will be responsible for managing the provision of internet and Wi-Fi services at rental properties, monitoring...

Property Finance Support SpecialistType: PermanentWe are seeking a Property Finance Support Specialist to join our team at Latitude Resource.This role provides administrative support to our finance team and ensures that all financial processes are accurate and efficient.Key Responsibilities:Provide administrative support to the finance teamAssist with...

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates.The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded...

Job OverviewThis is an exciting opportunity for a skilled IT Integration Specialist to join our dynamic team at Network Recruitment. As part of this role, you will be responsible for ensuring seamless system connectivity and providing expert technical support to clients.Key DutiesContribute to various IT integration functions, driving efficiency and...

Company Overview">We are Persona Staff, a company that delivers top-notch ingredients to SA's best caterers and bakers. We pride ourselves on our commitment to quality and customer satisfaction.">About the Role">We are seeking an experienced Junior Buyer to join our team. The successful candidate will be responsible for sourcing top-tier ingredients and...

The successful candidate will be responsible for administering, troubleshooting and maintaining voice and data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.Customer ServiceAct as primary interface to all users to resolve problems...

The successful candidate will be responsible for administering, troubleshooting and maintaining voice and data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.Customer ServiceAct as primary interface to all users to resolve problems...

The 2nd Line Support Technicians role is to provide a single point of contact for end users, partners, and resellers to receive support and maintenance within the organizations IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment. The person will also troubleshoot problem areas (in person, by...