Manager: Open Systems Support

2 weeks ago

Centurion, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Enterprise Cloud & Infrastructure Solutions - Enterprise Platform Services. Position reports to Senior Manager Job grade/level M5
Core Description
To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for the Linux and Unix technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users and excellent people management. Key Deliverables / Primary Functions
- Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Manage the identification and mitigation of operational risk within Infrastructure including compliance to audit requirements, RCA and Risk documentation.
- Collaborate between and within BCX Divisions and establish and enhance relationships and network with customers’ and vendors in support of collective client services and not as an isolated entity.
- Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer
- Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements
- Active team management instilling and delivering services and communications driven by the appropriate sense of urgency.
- Timely business communication that is clear, accurate and concise.
- Workforce planning for consistent service delivery, from recruitment to exit of staff, inclusive of cross skilling, succession planning and allocating substitutes
- With general support and problem management, interact between BCX delivery teams
- Coordinate planning and monitoring of utilisation and capacity for current and growth of infrastructure.

5 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific Linux and Unix ICT sector.
OR
7 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific Linux and Unix ICT sector, with relevant IT certifications Certifications Preferred/Advantageous Certifications: Linux Certification (CompTIA Linux, LPIC) MCSE Unix Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 7 Level of engagement Technical Teams, Management, Internal and External Customers
Special Requirements / Employment Condition Ability to cope under pressure Ability to work extended /long hours as and when required Required to be available 24/7 Workplace / Physical Requirements Hybrid Remote Worker Billable

  • System Support Specialist

    7 days ago

    Centurion, South Africa Vodafone Full time

    **Role Purpose**: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for an System Support Specialist. To provide technical support to the customers, starting with the front-line logging of support tickets within a BAU context (e.g. issue...

  • IT and Systems Support

    1 month ago

    Centurion, South Africa CBR Consulting Full time

    To assist and maintain the IT and CRM System. Matric (essential) A+ or equivalent N+ or equivalent MCSE (desirable) 1 - 3 years work experience **Salary**: R12,000.00 - R20,000.00 per month

  • Spec: Systems Engineer

    1 week ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitSolutions DepartmentEnterprise Infrastructure Solutions (EIS)Job gradeS5 Core DescriptionTo be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance...

  • Systems Administrator

    3 weeks ago

    Centurion, South Africa Eskort Full time

    QUALIFICATIONS:Grade 12Diploma/Degree in Related Field will be an advantagesEXPERIENCE:Minimum 3 years experience in Systems Administration. KNOWLEDGE REQUIRED:Retail Systems KnowledgeFinancial Systems ExperienceSKILLS REQUIRED:Analytical mindsetAttention to detailKEY PERFORMANCE AREAS:1. Retail SystemsUser Management.Product Management.Major and minor cost...

  • Internal Sales Assistant

    4 weeks ago

    Centurion, South Africa MECAD Systems Full time

    Internal Sales Assistant - 2023-07-13 - 2023-08-31 - Permanent - JHB000194 - Sales and Marketing- Gauteng, Centurion - (Negotiable)- Internal Sales Assistant needed for company based in Centurion, Gauteng. The Internal Sales Assistant is responsible for providing administrative support to a sales team. This includes tasks such as managing customer accounts,...

  • Specialist: Quality Management System

    4 weeks ago

    Centurion, Gauteng, South Africa W&RSETA Full time

    W&RSETA's job vacancy, Career and RecruitmentJob title : Specialist: Quality Management System jobs in GautengJob Location : Gauteng, CenturionDeadline : May 04, 2024Quick Recommended LinksJobs by LocationJob by industries The role of this position is to:Develop and implement a Quality Management System for the SETA that provides oversight for the...

  • Systems Administrator

    1 month ago

    Centurion, South Africa Future Africa Consulting (Pty)Ltd Full time

    STRATEGIC DIRECTION AND ALIGNMENT - Contribute to the development of the IT functional strategy and objectives in line with the TCTA Strategy. - Contribute to the development of the IT functional operational plans and KPIs in support of the function’s strategy and the TCTA’s overall strategy. - Drive the implementation of the Information Management...

  • IT Support Administrator

    1 month ago

    Centurion, South Africa ALOS Innovative Workforce Solution Full time

    VACANCY: IT Support Administrator AREA: Centurion Our client currently has a vacancy for an IT Support Administrator. This position’s primary focus will be: - Playing a key role in overseeing of our IT infrastructure, ERP systems and hosting service with 3rd party service providers. - First line of support to systems. Responsibilities will include,...

  • Electrical Sales Representative

    7 days ago

    Centurion, South Africa INTERCONNECT SYSTEMS Full time

    **SUMMARY OF POSITION** The Sales Representative is responsible for Sales and Business Development. This includes client management, administration and any ad hoc duties requested by the Sales Manager or any other person in a senior position. **ROLES AND RESPONSIBILITIES** - **Sales** - Identify potential Clients and projects as well as follow up on new...

  • Systems Administrator

    1 month ago

    Centurion, South Africa FACT Full time

    STRATEGIC DIRECTION AND ALIGNMENTContribute to the development of the IT functional strategy and objectives in line with the TCTA Strategy.Contribute to the development of the IT functional operational plans and KPIs in support of the function’s strategy and the TCTA’s overall strategy.Drive the implementation of the Information Management strategies,...

  • Systems Administrator

    1 month ago

    Centurion, South Africa Future Africa Consulting (Pty)Ltd Full time

    STRATEGIC DIRECTION AND ALIGNMENTContribute to the development of the IT functional strategy and objectives in line with the TCTA Strategy.Contribute to the development of the IT functional operational plans and KPIs in support of the function’s strategy and the TCTA’s overall strategy.Drive the implementation of the Information Management strategies,...

  • Bim Modeller

    4 weeks ago

    Centurion, South Africa AECOM Full time

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Bim Modeller

    1 month ago

    Centurion, South Africa AECOM Full time

    Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Technical Support Analyst

    4 weeks ago

    Centurion, South Africa JoburgJobs.co.za Full time

    We are looking to hire a Technical Support Analyst at a Pharmaceutical Manufacturing plant! **Technology experience**: - Microsoft SQL Server (any) - Microsoft Windows Server 2012+ - MCSE would be a plus. - CompTIA A+ or equivalent. - Jira **Relevant Experience (Not mandatory)**: - Warehouse - Stock Management - Manufacturing **Responsibilities**: The...

  • Technician: IT

    7 days ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: Responsible for providing desktop support to all IT end-users. The movement of any IT assets is to be documented appropriately **Minimum Requirements**: Preferred Minimum Education and Experience Senior Certificate Certificate in PC maintenance A+ and N+ Certificate 1-3 years experience in a formal IT environment Critical...

  • Pad It-tegnikus

    4 weeks ago

    Centurion, South Africa Mibot Support Full time

    Die Pad IT-Tegnikus is verantwoordelik vir die voorsiening van tegniese ondersteuning en bystand aan ons kliënte. Hierdie rol behels die oplos van hardeware, sagteware en netwerkprobleme, die instandhouding van IT-stelsels, en die versekering van ’n gladde werking vir kliënte. Die Pad IT-Tegnikus speel ’n kritieke rol in die ondersteuning van ons...

  • IT Support Agent

    4 weeks ago

    Centurion, South Africa RJPersonnel Full time

    1years - Maintain log of completion of assigned queries. - Manage IT support documentation and records. - Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. - Conduct and report on failure analyses. - Implement timeous software updates. - Assist in IT training support for users (Induction as well as on-going). - Ensure...

  • Digital Support Agent

    1 month ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - The role of this...

  • Desktop Support Technician

    4 weeks ago

    Centurion, South Africa People Dimension Full time

    **Job Description/Duties**: - Provide clients with support on operating systems (Windows, Linux, Mac), business related software & peripherals. - Provide clients with support on server related operating systems (Windows, Linux) and software. - Manage clients’ network infrastructure. **Minimum Requirements**: - Valid drivers license and reliable...

  • Technical Support Manager

    17 hours ago

    Centurion, South Africa Adzuna ZA B C2 Full time

    Minimum RequirementBachelors degree in Information Technology, Computer Science, or related field.Proven experience (5 years) in a technical support leadership role within the ISP industry.Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services.Excellent leadership, communication, and interpersonal...