Senior IT Operations and Advice Capabilities

3 weeks ago


Bellville, South Africa Sanlam Full time

**Who are we?**
SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our Vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

**What will you do?**What will make you successful in this role?**
- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team on SanFin and Advice Partner in Sanlam’s distribution business (SanlamConnect)
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
- Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
- Provide regular reporting on IT operations and support services, including performance metrics and KPI’s to senior management
- Manage the BA’s responsible for requirements gathering, solution design and testing for Advice Management tools
- Ensure that Advice Management tools are kept aligned with business and legislative changes

**Qualification and experience**
- Bachelor’s degree in computer science or a related field, or equivalent work experience
- BSC IT or IT Information Technology qualification
- Certified in ITIL
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
- Experience in financial services or a related industry is preferred

**Knowledge and skills**
- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

**Core competencies**
- Being resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives results

**Personal attributes**
- Effective at building partnerships
- Analytical with an eye to enhance systems and processes
- Willing to influence the thinking of stakeholders
- Comfortable having to collaborate with various role-players
- Able to maintain performance under pressure
- Effective leadership skills

**Turnaround time**Closing date: 15 February 2024**

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Our commitment to transformation**

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.



  • Bellville, South Africa Sanlam Full time

    Who are we? SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our Vision:...


  • Bellville, South Africa F and G Sourcing Specialist Full time

    Our **Accounting Client** is seeking a **Fluent in Afrikaans-speaking** **Senior Tax Administrator** to join their team in **Bellville, Cape Town.** **Salary**: R20 000 - R30 000 per Month (dependent on experience) **Requirements**: - Matric completed - Tax qualification would be preferred - 2-3 years’ experience in a tax position without supervision -...


  • Bellville, South Africa Sanlam Full time

    Who are we? SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision:...

  • Senior Scrum Master

    7 days ago


    Bellville, South Africa Progressive IT Resourcing Full time

    **Purpose of the role** The Agile Coach is responsible for equipping squad members with the right knowledge, tools and training to use agile to its full potential. The role involves understanding where squads are in their journey and offering the right approach to support their growth. To enable continuous improvement the Coach asks the right questions,...

  • Solutions Architect

    4 weeks ago


    Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client?** This department is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance...

  • Audit Senior

    4 weeks ago


    Bellville, South Africa F and G Sourcing Specialist Full time

    **Job Spec**: Our **audit & accounting client** is seeking an **Audit Senior** in **Bellville.** **Salary**: R25 000 per Month **Requirements**: - Matric - BCom in Accounting - SAICA Articles completed - Fluent in Afrikaans and English **Responsibilities**: - Completing working paper files - Leading teams on audit/review engagements - Workflow and...

  • Operations Supervisor

    4 weeks ago


    Bellville, South Africa AECI Full time

    Managing bulk department - Liaising with administrative functions - Liaising with transporters and customers - Production management and scheduling as required - Coordinating with other departments within the company to ensure that the appropriate resources are available to meet project demands - Checking on the status of projects at various stages of...

  • Cloud Architect

    4 weeks ago


    Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client?** Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Operations Manager

    4 days ago


    Bellville, South Africa Perfect Placement Recruitment Full time

    **Available Position**: Operations Manager - Risk Division **Area**: Cape Town (Bellville) **Salary**: Market related We are seeking an experienced Operations Manager to join our Risk Division. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the Underwriting and Claims department. Your role will involve...


  • Bellville, South Africa Progressive IT Resourcing Full time

    **What will you do?** Company Broker Solutions has a Head Underwriting Analytics and Management Information role available. The role reports to the Chief Underwriting Officer, Company Broker Solutions. **What will make you successful in this role?** Company Broker Solutions needs to meet its growth and profitability targets. Key to any decision making in...

  • Junior Dtp) Operator

    4 weeks ago


    Bellville, South Africa Acom Full time

    We require the services of a young energetic Junior DTP Operator to join our team to offset our busy schedule. Only 1 position available. You must have at least 1 year experience in the industry. (print shop/copy shop/ sign company etc.) Starting salary pm based on experience and practical test. Experience in Corel Draw an advantage. Applicants must reside...

  • Risk Surveyor

    4 weeks ago


    Bellville, South Africa Santam Full time

    What will you do? This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Risk Surveyor to be based in Cape Town. What will make you successful in this role? Conducting desktop and physical surveys. Review external surveys as required and provide summery of the risk and risk reduction requirements. **KEY...


  • Bellville, South Africa FLOORING SOLUTIONS BELVILLE Full time

    Senior Sales Represntative A busy and well-established Flooring wholesale and retail company (FLOORING SOLUTIONS) requires a self-motivated dynamic SENIOR SALES REPRESENTATIVE to complement their branch in Bellville. MINIMUM QUALIFICATIONS REQUIRED: - Grade 12 and a minimum of 3 years’ management or sales experience in retail environment, Hardware and...


  • Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Account Executive

    4 weeks ago


    Bellville, South Africa Sanlam Full time

    Who are we? **Sanlam Investments**: Institutional Distribution Sanlam Investments We offer a wide range of investment and financial planning solutions to protect and grow your long-term wealth. Sanlam Investments (SI) is one of South Africa’s largest investment management companies, offering a comprehensive range of client-focused investment solutions...


  • Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client** Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Personal Assistant

    6 days ago


    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people...


  • Bellville, South Africa 2KR IT Solutions (PTY) LTD Full time

    **IT Support Technician** We require the services of an Level 1 technician to be based at our Cape Town offices. The job involves working with a dynamic team. The Technician will be responsible for supporting our client’s IT & VOIP infrastructure, including the entire desktop environment, servers, networks, MFP’s, etc. **RESPONSIBILITIES &...


  • Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client** This Division is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance...


  • Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9314 CM **Consultant**:Christa Mostert - Strong analytical and problem-solving skills, with the ability to assess legal risks and provide strategic advice. - Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders and external legal counsel. - Attention to detail and the...