Butler - Franschhoek

Luxury hotel, known for sophisticated escapes and unique guest experiences based close to Franschhoek is looking for a Butler.

**Responsibilities**:

- Main contact with guests and hotel while guests staying at the hotel
- Meeting and exceeding guests’ expectations, from arrival to departure in all areas of their stay
- Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly
- Thinking out of the box to make guests’ stay exceptional
- Upselling of other group facilities and services including our affiliates
- Adhere to and maintain Health and Safety standards

**Requirements**:

- Degree or diploma in Hospitality
- Valid driver’s license
- Ability to work shifts and be flexible in other departments
- Exceptional attention to detail
- Ability to anticipate guests needs and exceed guests’ expectations
- Enthusiastic and passionate about guests, their needs and preferences

Experience and Skills:

- Experience in a 5 star luxury hotel environment
- Excellent knowledge of Franschhoek area and surrounds
- Excellent interpersonal skills to be able to interact with all guests
- Excellent communication skills in English, both written and verbal
- Excellent knowledge of food and beverage
- Excellent general knowledge re news, general affairs, etc.
- Excellent track record in housekeeping, food and beverage, as well as butler duties
- Proven track record in hospitality management, especially dealing with guests
- Ability to be always courteous, calm under pressure and putting guests first