Commercial Technical Support Group Representative
2 weeks ago
A global industry leader, specializing in developing and manufacturing engineered wear parts and replacement products, have an opportunity for a Technical Support Group Representative, to provide on-site customer technical support for their OE products SA & Africa.
Heavily driven by product innovation, and a proven 100+ years track record in delivering reliable, consistent, long-lasting wear parts, and G.E.T. solutions; this position will require a strong technical profession/ Product Specialist with commercial energy, able to deliver Client presentations, compiling quotes, deliver value propositions and manage warranty claims.
This will be a customer-facing role, also responsible for technical capital sales solutions
Ideally you will have a trade by profession, experienced in welding & fabrication, and ISO 9001 QM astute.
Previous experience in managing projects within a heavy fabrication/ mining environment and repairs - specifically mining buckets.
KPA’s:
- Provide on-site customer technical support, through SA & Africa. (GET related issues, fault finding, reporting and solution implementation, as well as bucket and lip commissioning)
- Effective problem resolution and management of warranty claims
- Project Management and quality inspection of all product fabrications and fabrication facility sites across territory.
- Management of technical equipment for local product group
Min Requirements:
- Qualified Technical Tradesman
- Quality Control related education with experience in heavy fabrications
- Experienced in conducting quality inspections of heavy fabrications and repairs
- Experienced in field service and repair of mining buckets
This position requires extensive traveling.
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