Intermediate Travel Consultant
1 month ago
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates TTS. Ensure the ongoing of all-encompassing viability of the TTS division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system.
**Issuing, reissuing Tickets and Refunds**
- Ability to work on the Amadeus GDS.
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
- Facilitate client prepayment requests.
- Accurately complete all reissues.
- Ability to complete all refunds accurately.
- Ensure corporate fares are utilized.
**Quality Control(QC) & Reservations**
- Limited QC rejections
- Ability to accurately conclude multi-sector/round the world reservations
- Clear Dashboards
- Clearing of TRF’s within required SLA
- Clearing of Q’s
**Policies and Procedures**
- Alignment to all TTS polices/procedures found on Dashboard
- Fully conversant with the paperless procedure
**Standard Operating Procedures (SOP)**
- Full alignment to the TTS Standard Operating Procedures.
- Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.
**Preferred Partners & Client’s Profiles**
- Fully conversant with preferred partners both of TTS and the Ability to update all travellers’ profiles client.
**Profit Performance**
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
- No tickets to be on the un-invoiced ticket list.
- All ECC charges invoiced out the following day.
- Cost conscious for both TTS and the client.
**Client Satisfaction and Relationships**
- Understanding and adhering to the clients’ travel policies and procedures.
- The ability to advise the solution to the problem.
- A client centric mentality, with consistent extra mile service.
- Ability to build relationships with TTS clients.
- Immediate attention to any client complaint.
- Adhere to TTS /client turnaround times.
**DAILY OPERATIONS**
- The ability to do the following in Travelit:
- Load a user.
- User details - Be able to allocate roles and cost centres and unlock the user.
- Loading VIP Travellers and Allocating the Role and comments as well as Updating.
- Allocate travel policy by user / Send Registration mails.
- Update current cost centres with correct approval groups.
- Load approval Group and Allocate people to the group.
- Load cost centre and allocate the roles and update to the correct BU.
- Load a new BU / Account Number / credit card - Maybe only Seniors.
- Amending Car hire rates and RAC when changed.
**EDUCATIONAL REQUIREMENTS**
- Matric Qualification
- Travel Diploma
**EXPERIENCE IN YEARS**
Minimum 4 years’ experience with at least 3 being in an intermediate role in a similar organisation
**KNOWLEDGE**
- Beginners and intermediate fares course.
- Ticket reissue course.
- Ticketing course.
- Business with charm and savvy (Excl External Applicants).
- Customer service course.
- Sound geographical knowledge.
- Sound visa knowledge.
- Amadeus.
**Job Type**: Temporary
Contract length: 6 months
**Education**:
- Diploma (required)
**Experience**:
- Intermediate Travel Consultant: 3 years (required)
License/Certification:
- Galileo or Amadeus Certificate (required)
Expected Start Date: 2025/01/01
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