Leads Reporting and Administration Specialist

3 weeks ago


City of Tshwane Gauteng, South Africa Qunu Staffing Full time

**Job Profile**
- **Position Detail**
- **Current **Job Title**

Specialist: Leads Reporting and Administration
- **Job Grade**

C
- **Proposed Job Title**

Specialist: Leads Reporting and Administration
- **Job Code**
- **Department**

Direct
- **Date Reviewed**

January 2023
- **Location**

Head Office
- **Employment Status**

Permanent

**Purpose Statement**

Manage all leads components: Extract, upload, reconcile and analyse leads data relating to DIRECT. Leads reporting and administration of all leads related tasks, including leads functions within the CRM and dailler, are included in the daily tasks.

**Position In The Organisation**

Head of Assupol Direct
- **2nd** Line Manager**
- ** **(2**nd** **Level)**Manager: Business Retention and Management Information

**1**ST** Line Manager**
- ** **(**1**st** **Level)**

Specialist: Leads Reporting and Administration
- **Position**None

**Subordinate**
- **(**1**st** Level)**None

**Subordinate**
- **(**2**nd** **Level)**

**Subordinate Positions**
- Please provide job titles of subordinates and total number of employees per job title_ (organogram can be inserted)_

Total staff complement: None
- **Position Description**

**Main Outputs and Responsibilities for This Position** - **_(Please provide a short description under each heading/output)_**

***
**Time spent**
- **Leads** extraction** and dialler**
- Perform daily, weekly and monthly leads extraction using amongst other programs, Excel, to upload leads into Assupol’s internal system (CRM and dialler). Should another leads program be added, driving the integration and utilisation of it.
- Assist with dialler related functions around leads and campaigns. This includes manual loading of leads batches
- Reconcile and report on daily leads volumes and activities relating to all DIRECT leads’ channels [TV, radio, digital and print].
- Work in conjunction with the Data Analyst in order to provide analysis on leads.
- Proficiency in the use of query and reporting analysis tools advantages but not a requirement (SQL).
- 30%
- **Reporting**
- Compile daily, weekly and monthly reports
- Develop new reports to address changing business needs.
- Utilising all reporting platforms to create reports.
- Reconciling monthly spend and lead channels
- 30%
- **Analysis** and recomm**endations**
- Analyse all reporting and provide insight into the results.
- Conduct change impact analysis to assess the potential implications of changes to business functions
- Conduct possible research relating to leads processes and practices.
- 30%
- **Ad Hoc**
- Assist with all ad hoc requests (admin and follow ups)
- 10%

**TOTAL**

**100 %**
- **Job Evaluation Criteria**

**A) Knowledge and Skills**

**Formal Education**
- Degree/diploma with marketing and/or communications or BA/BCom Economics
- **Technical**/**
**Legal **Certification**
- Microsoft Office suite proficient (Basic Excel and Word)
- PowerBI knowledge advantages
- **Experience**
- Experience in CRM leads reporting advantages
- Experience in dialler functions with regards to leads advantages
- **Competencies**

**Knowledge**

**Competency**

**Description**

Leads administration processes (Dialler and CRM)

Leads reporting

**Skills**

**Competency**

**Description**

Communication

Being able to communicate with teams of cross-departmental managers as well as external partners

Presentation skills

Being able to present data and analysis results

**Attributes**

**Competency**

**Description**

Analytical

Creative Thinking and Decision-making abilities

Conceptual thinker

Develop opportunities & answer future challenges

Time management

Develop & deliver solutions timeously

Team player

Build a climate of empowerment & responsibility working with all the areas within Direct as well as the rest of Assupol

Stress Management

Handle high stress & adhere to deadlines

Attention to Detail
- **Other Special Requirements**
- N/A

**B) **Decision making**
- What are the most regular and complex challenges in the job?
- Delivering all reporting regarding leads performance timeously
- Short turnaround times on leads extraction and upload of leads into CRM/dialler
- Please name the resources utilised by the incumbent to solve problems or make decisions, e.g. the internet, manuals, policies, procedures, external resources, etc.
- Excel based reports
- BI Tools (PowerBI)
- Please provide the typical planning cycle of the job - macro as well as micro planning, e.g. macro - 3 - 5 years and micro - 1 year. Also provide examples to elaborate on the answer.
- Macro - 3 years
- Micro - 1 year
- How long will it normally take before the impact of the judgement calls made by the incumbent will be felt in the business?
- immediate
- At what level does this job influence strategy/policy/procedures in the organisation?
- Strategic - 15%
- Tactical - 10%
- Operational - 75%

**C) Accountability**
- What type of decisions can the incumbent take within his/her area of accountability and



  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Specialist: Lead Reporting and Administration **Department** - Assupol Direct **Job Type** - Permanent **Work Level** - Skilled **EE Position** - No **Salary** - Market Related **Location** - Gauteng - Menlyn **Description** **1. Leads extraction and dialler** Perform daily, weekly and monthly leads extraction using amongst other...


  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Specialist: Actuarial Services **Department** - Product Development & Actuarial Support **Job Type** - Permanent **Work Level** - Skilled **EE Position** - No **Salary** - Market Related **Location** - Gauteng - Menlyn **Description** Purpose To ensure the accuracy and reliability of the products and systems from an actuarial...


  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Specialist: Quality Assurance Analyst **Department** - Information Technology : IT Development **Job Type** - Permanent **Work Level** - Skilled **EE Position** - Yes **Salary** - Market Related **Location** - Gauteng - Menlyn **Description** Duties & Responsibilities: **Quality Assurance** - Experience with processes and/or methodologies...


  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Specialist: Learning Facilitator **Department** - Human Resources : Talent Development **Job Type** - Permanent **Work Level** - Skilled **EE Position** - No **Salary** - Market Related **Location** - Gauteng - Menlyn **Description** **Support region in terms of learning needs** Plan and update regional training schedules according to...


  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Specialist: Learning Facilitator **Department** - Human Resources : Talent Development **Job Type** - Permanent **Work Level** - Skilled **EE Position** - No **Salary** - Market Related **Location** - Limpopo **Description** **Support region in terms of learning needs** Plan and update regional training schedules according to region’s...

  • Sales Specialist

    4 weeks ago


    City of Johannesburg, Gauteng, South Africa Redheads Group Full time

    **Join Our Team as a Sales Specialist in Electrification - Smart Power Division** Are you passionate about driving sales and building lasting customer relationships within the dynamic world of electrification? Do you thrive in a fast-paced, innovative environment where you can make a significant impact? We have an exciting opportunity for you to join our...


  • City Bowl, South Africa Communicate Recruitment Full time

    Time to be the one looking from the outside in! **Duties**: Reviewing the financial outcomes, getting feedback from Analytics, and managing the balance sheets for each cluster. Answering questions from internal reviews, outside auditors, financial analysts, and the JSE Limited by getting answers from the appropriate team members and vetting them for...


  • City of Tshwane, Gauteng, South Africa OutsideCapital Full time

    **BUSINESS / PROFITABILITY OPTIMISATION SPECIALIST** - Introduction- Our client, based in Centurion, is a mining concern with additional interests in mining investments. They are looking for a finance professional who will report directly to the FD of the business. - Duties & ResponsibilitiesThe incumbent will be responsible for generating financial models,...


  • City of Tshwane, Gauteng, South Africa OutsideCapital Full time

    **Counter Terrorism and Proliferation Financing Analyst**: **Introduction**:**Duties & Responsibilities**: Key responsibilities include: conducting research and keeping abreast of Terrorism Finance and Proliferation Finance threats, vulnerabilities and trends and providing specialist reports to management for review and making recommendations on guidance to...

  • HR Specialist

    4 weeks ago


    City of Johannesburg, Gauteng, South Africa Resolute Employment Solutions Full time

    **JOB DESCRIPTION** **Job **Title**: **HR Specialist** **Remuneration**: **Market related** **Reporting to**: **MAIN **PURPOSE / OBJECTIVE OF THE POSITION** Client based in Burgesfort seeking mining staff **QUALIFICATIONS** **Minimum** - National Senior Certificate (Grade 12) or equivalent - Bachelor’s Degree in Human Resources, Industrial Relations,...

  • Campus IT Manager

    1 week ago


    City of Tshwane, Gauteng, South Africa Zeal HR Full time

    **Campus IT Manager** **INTRODUCTION**: An exciting opportunity has become available within the ICT Outsourcing Environment, for an On-Site Campus IT Manager. The position is based in Centurion. Our client is a dynamic company dedicated to support client’s ICT business systems. *** **PURPOSE**: To provide an Information Technology Support function to...


  • City of Johannesburg, Gauteng, South Africa OutsideCapital Full time

    Our client is an industry-leading legal firm, known for embracing innovation and driving change for the benefit of its clientele. With a global presence in over 180 offices and 21,000 professionals, our client is continuously recognized for its international expansion, groundbreaking innovation, and exceptional client service. This role presents a unique...


  • Gauteng, South Africa Wire Speed Systems Full time

    **Role of the Governance Specialist** Governance of the SHF is through the Board and its Committees. The SHF governance framework provides the structure through which the purpose, mission and objectives of the organisation are set, and the means of attaining those objectives and monitoring their performance are determined. Reporting to the Executive...


  • City of Johannesburg, Gauteng, South Africa The Green Recruitment Company Full time

    Posted 22 February 2024 Salary Competitive Salary (DOE) LocationCity of Johannesburg Job type Permanent Discipline Renewable Energy & Infrastructure ReferenceCM-IPPDL-02/24 Contact NameCharles Matthews **Job title**: IPP Project Development Lead **Location**: City of Johannesburg, Gauteng, South Africa (Hybrid) The Green Recruitment Company is...


  • City of Tshwane, Gauteng, South Africa Resolute Employment Solutions Full time

    **JOB DESCRIPTION** **Job **Title**: **Assistant Manager - **External** Audit** **Remuneration**: **TBD** **Reporting to**: **Senior Management** Qualifications/minimum requirements - Education: CA(SA) - Experience: 2 - 3 years post training contract experience in the auditing environment, specifically with experience in managing group audit...

  • Audit Manager

    4 weeks ago


    City of Tshwane, Gauteng, South Africa Resolute Employment Solutions Full time

    Job Description: Financial Service Audit Manager Position Title : Manager External Audit Reports to : Directors Subordinates : Seniors Main purpose of the job To effectively manage a portfolio of financial service audit clients, ensuring that the audits are completed in time, within budget and to client satisfaction, through effective and efficient...


  • City of Johannesburg, South Africa Green Recruitment Company Full time

    ​Job title: IPP Project Development LeadLocation: City of Johannesburg, Gauteng, South Africa (Hybrid)The Green Recruitment Company is looking for an experienced IPP Project Development Lead to identify, develop and evaluate new and existing project opportunities for solar, wind, storage, and hybrid technologies in South Africa.Company Overview:Our...

  • Programme Specialist

    4 weeks ago


    Century City, South Africa NACOSA Full time

    The Programme Specialist will lead activity efforts to network with and build strategic alliances and relationships with key provincial and district stakeholders in the Adolescents Girls and Young Women, gender and sexual violence field and act as a thought leader at high level engagements representing NACOSA. **The duties and responsibilities of the...


  • City Deep, South Africa F and G Sourcing Specialist Full time

    Our **Clearing and Forwarding Client** is currently looking for a **Bond Store and Customs Supervisor** to join their team based in **JHB, City Deep** **This is an AA/ EE Position** Must have a drivers license and own transport **Salary**:R300K - R330K per annum (Depending on experience) this includes bonus, Medical Aid and Provident...


  • Gauteng, South Africa Executech Search and Selection Full time

    **Gauteng** **, Gauteng** - R 800 000 - R 950 000 Annually Cost To Company **Civil Engineer - Roads and Stormwater (North West)** **Swing your career trajectory into an upward motion!** **R950,000 - R800,000** Join a forward-thinking, expanding, dynamic organization in a senior role, where growth is the objective, and your Technical Talents hold the...