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Lead Improvement

4 months ago

Johannesburg, South Africa South32 Full time

**Date**:23 Jan 2024

**Location**: Johannesburg, GT, ZA, 2076

**Company**:South32 Group Operations Pty. Ltd.

**ABOUT JOHANNESBURG**:
Our Johannesburg office based in Melrose Arch serves as the company's Functional Hub for the Southern African Operations which include Global Services, Technology and Enterprise Resource Planning Support Teams.

**WHAT SOUTH32 OFFER**:

- Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.
- Eligible employees will receive an employer contribution towards the company elected retirement fund.
- South 32 will support assistance for part time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

**ABOUT THE ROLE**:
**This role is a permanent full-time position.**

As a lead improvement and process automation** **you will be responsible to lead, develop and manage the performance of the South32 Global Business Services (GBS) Improvement and Process Automation Team. To effectively manage the timely execution of mandated activities; enable a process improvement culture within the team and across all GBS teams and drive automation opportunities that deliver value.

**Other key responsibilities include, but aren’t limited to**:

- Lead Robotic Process Automation and associated technologies across South32;
- Lead all system changes and user acceptance testing across all functional areas
- Drive a Process Improvement Culture in GBS and act as custodian of the GBS Improvement Framework;
- Identify, support and lead initiatives to improve overall Customer Satisfaction though higher NPS scores across all GBS teams;
- Promote best practice and the utilisation of best-in-class tools and techniques to enhance the GBS mandate

**ABOUT YOU**:
**You will have experience and demonstrate capability in the following**:

- Must have a minimum of 5 years GBS or Analytics experience of which at least 3 years is in a lead or manager position;
- Working knowledge of process improvement practices;
- Experience in provision of strategic direction for function;
- Experience in leading high volume transactional shared services activities, preferably SAP based.

**Qualifications for this role are**:

- Bachelor’s Degree in Computer Science/Information Systems/Finance/Commerce or related disciplines

This advertisement will close on 5 February 2024