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Restaurant General Manager
6 months ago
A reputable client in the retail industry is looking for a Restaurant General Manager in Johannesburg.
**KNOWLEDGE AND SKILL REQUIRED**:
- Previous experience of managing a diverse workforce.
- Commercial Awareness.
- Understanding of P&L.
- Demonstrates strong Sales Focus.
- Effective Coaching.
- Basic HR/IR knowledge (disciplinary/grievance process).
- Customer Mania.
- Strong Communication skills, at all levels.
- Presentation Skills.
- A track record of developing people.
**RESPONSIBILITIES**:
**PEOPLE**
Ensure that all employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.
Ensure that the restaurant are effectively and optimum staffed at all times by utilizing the organisation Bench Planning process and leveraging people promise prove points.
Upload new Team Members onto Learning Platform, ensure continue registration & assign courses.
Manage and oversee all new employees’ development through their Induction and in store Training Continuum. Against training plan/schedule.
Maintain up to date employee files and training records for all employees.
Conduct and complete strong Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store
Develop all team members and managers pro-actively to ensure that a strong ‘talent pipeline’ is in place.
Plan and facilitate quarterly customer mania workshops for the restaurant.
Manage all Employee Relations issues, updating Area Coach and HRBP, as appropriate and also conduct disciplinary enquiries as and when needed.
Track team absence, taking action in line with the organisations Code of Conduct where appropriate. Manage team leave in line with the needs of your business.
Adhere to all legal and company Health, Safety and Food Hygiene regulations at all times and take corrective action where necessary.
Ensure that all employees are fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures.
Ensure that Company Security Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.
**CUSTOMER**
Create a customer focused environment which is appealing to the organisations diverse customer base
Complete period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on ROCC Action Plans, completing actions in a timely manner.
Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.
Fully comply and adhere to RGM Success Routines.
Review GES reports regularly. Develop and communicate a period GES plan, utilizing relevant company tools (MOT observation checklists etc) to ensure the restaurant is consistently achieving the company standard.
Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required.
Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports (e.g. prep for peak, condiment planner etc).
Audit processes, disciplines and success routines around driving customer excellence to ensure compliance.
**SALES**
Consistently seek to maximize the sales in the restaurant through exceptional operational standards and a ‘maniacal’ approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
In conjunction with Area Coach, discuss and execute local marketing activities to optimize potential sales growth.
Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
Build Know How of surrounding the organisation restaurants, sharing best practice across area and region.
Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift.
Develop and Manage SMART team member incentives and drive regular recognition in store with regards to sales drive initiatives
Set bold goals with regards to SWS measures and ensure the whole team understand the impact fast service has on your restaurants sales
Regularly audit the execution of your sales drive initiative/SMART plan
Ensure that points of sale are to be up to date at all times and that the team are trained on all new products enabling them to drive sales.
**PROFIT**
Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to BSC targets.
Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Re
