Position - Online Merchandiser Assistant

2 days ago


Cape Town, South Africa Unite360 South Africa - HR Consulting Full time

Our client as a wholesale, supplying homeware and kitchen products is looking for an Online Merchandiser Assistant to join our hard-working, customer service and solutions-orientated team.

Besides having the requisite talent and experience for the role you will enjoy working as part of a team, bringing your energy, smile, and can-do attitude to the office. You will have a high level of attention to detail and will be comfortable taking responsibility for the processes that you own. Delivering work that meets our high standards will be satisfying for you and understanding the bigger picture will be important along with a desire to always learn more.
The Online Merchandiser Assistant is responsible for optimizing all our online platforms; navigation through their understanding of merchandise in their respective area and translating that to accurate quality product detail pages with consistent product attribution to provide the best customer experience. The Online Merchandiser Assistant will support online business initiatives and merchandising strategies to increase sales and site conversion.

**REPORTS TO**:Online Merchandiser

**TOP PRIORITIES**:

- Ensuring 100% Accurate Depiction of all Brands, Products & Imagery across all online platforms
- Onsite Optimization

**DUTIES**
- Liaise closely with merchandising, operations, and customer service teams to improve efficiencies and customer experience
- Manage new product uploads, category builds, product detail maintenance, and promotional activities, ensuring that the customers receive the most accurate depiction of our products to make an informed purchase
- Knowledge of image requirements, to be able to crop, resize, or perform small adjustments on an image using online tools
- Liaise with various teams for regular and ad-hoc tasks and initiatives
- Be highly involved in site testing for development projects and the regular site walks to ensure Brands/Products are represented with a 100% accuracy at all times
- Collaborate with the e-Commerce team for onsite optimizations such as product recommendations, upselling/cross-selling opportunities, and search improvements, proactively identify and correct issues that may surface
- Assisting with the day-to-day coordination of e-Commerce marketplace activities, e.g., product uploads, reporting, organizing stock transfers, stock on hand updates, daily deals, or promotions
- Reporting on e-Commerce trade performance including KPIs, providing data-driven insight, and conducting deep dives were needed to better understand shopping behaviors and trends

**REQUIREMENTS**:

- 2 - 3 years Proven working experience in merchandising or a similar role, preferably in FMCG

Market
- Hands-on experience of an e-Commerce platform
- Interest in image editing (experience in image editing advantageous)
- Clear and professional verbal and written communication
- High level of customer service at all times
- Able to multitask, adapt to fluctuating workload, while prioritizing effectively to meet deadlines
- Ability to use initiative and develop effective and constructive solutions to challenges and obstacles
- Resilient, efficient, organized, go-getter
- Strong analytical and critical thinking, uses data to inform decisions
- Must be organized, detail-oriented, and a quick learner
- Competency in all computer packages, i.e., Outlook, Excel (Advanced), PowerPoint, Internet
- Comfort in working with a varied suite of software packages and databases related to product and stock control
- Must have a supportive, team mindset
- A love of cooking and cooking gadgets is essential

**PAY & BENEFITS**:
We pay competitive, market-related salaries based on skills and experience.
- 20 days’ vacation per year (mandatory leave to be taken during Christmas / NY closure)
- 20% staff discount on wholesale pricing of all our products

HOURS
- 8 - 4h30pm (Monday - Friday), location Killarney Gardens

**Education**:

- High School (matric) (required)

**Experience**:

- Merchandising: 3 years (required)
- e-commerce: 2 years (preferred)


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