Route Controller

The role will be responsible primarily for Primary distribution risk management, live route tracking and execution management. Additional to this, the role will be responsible for fulfilling a support function for Secondary distribution business units. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.

**Duties & Responsibilities**

Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams. Responsibilities Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:

- Live visibility and tracking of all routes within the BU on Cella Track
- Tracking and investigation of all “Late” routes
- Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:

- Managing Risk alerts
- Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
- Driver communication and relationship
- Driving corrective action with driver
- Ensure correct escalation processes are being followed Master Data:

- Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
- Full understanding of all Control Tower master data fields
- Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
- End-of-shift report to CT Manager.

**Desired Experience & Qualification**

Qualifications:
Matric or equivalent

Advanced Studies (Tertiary Diploma/Degree) advantageous

Minimum of 2 years’ experience in operations in transport environment.

Computer Literacy (MS Office, Outlook)

Specific industry experience beneficial.

Experience with the functionality of TMS systems.

**Minimum Requirements: Non-negotiable**:
Own reliable transport to accommodate night shift hours.

Displaying a clear interest in transportation.

Must be able to work night shift, weekends, and public holidays.

Computer literacy: Execution Management on a technological Platform, Microsoft Office

Excellent communication skills (English, verbal and written). To speak afrikaans is desirable