Senior Manager: Quality Assurance

3 days ago

Sandton, South Africa Blue Label Telecoms Full time

About Company

We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. At Blue Label Telecoms, we’re looking for outliers. People who have a drive to better themselves, their teams and the business with every decision and interaction. We have built an organisation that recognises achievements and celebrates successes. We thrive on collaboration and offer our team members excellent work environments where enjoyment is a part of the experience.

**Job Purpose**

Manages software development quality assurance function and leads a team of Test Analysts that evaluates, tests, and validates software development. Develops and implements quality assurance, problem reporting processes and systems.

**Responsibilities**

**Quality Assurance Planning**
- Define, establish and drive the adoption of quality standards, practices, toolsets and processes across all areas of the software development life cycle in the Scrum team
- To provide technical expertise to the team and help ensure the appropriate testing techniques are used to find defects early in the test cycle
- Analyze requirements for the system under test in order to establish and prioritise test conditions, select suitable test cases and test techniques
- Identify test objectives, plan and document test strategies and identify resources required for testing
- Analyze product specifications, software requirements specifications, and software prototypes, and interact with software developers to plan and develop test cases
- Design, build and execute manual and automated test scripts that can verify the software satisfies both functional and non-functional requirements
- Design and manage tests that confirm compliance with industry and proprietary protocols

**Testing Performance**
- Design, build and execute load test scripts that ensure the software responds within agreed parameters
- Identify, communicate and respond to product and test activity risks
- Build and maintain a test environment that is representative of production
- Fix Verification/Impact Analysis: Developing or recommending solutions to fix any problems discovered during testing
- Reproduce issues and verify no further regressions are caused by the fix
- Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
- Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks as input into sprint planning
- Ensure that the testing conducted is in line with the output and success requirements of the applicable sprint
- Report test results and conduct defect trend analysis
- Verify that Blue Label Telecoms delivers software solutions that are of appropriate quality and delivered in line with any applicable contractual obligations

**Document Management**
- To manage inter-team communications and interactivity across different Agile teams within the same project in the global organization
- Create and maintain technical documentation, define technical documentation templates and prescribed policies and procedures
- Ensure that the requisite technical supporting documentation, in line with the established Blue Label Telecoms development standards and internal policies is created and adhered to at all times
- Conduct and manage handover processes from QA to Release Manager for accurate implementations within the production environment

**Leadership**
- Ensure that all members in the Agile team have quality front-of mind and that quality processes are built into and controlled each discipline throughout the SDLC
- Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
- Role model behavior and motivate team members in line with the core values
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports

**Self - Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Stay relevant and up-to-date with latest technology trends and insights
- Demonstrate and promote a stri

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