Senior Manager: Quality Assurance

2 weeks ago

Sandton, South Africa Blue Label Telecoms Full time

About Company

We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. At Blue Label Telecoms, we’re looking for outliers. People who have a drive to better themselves, their teams and the business with every decision and interaction. We have built an organisation that recognises achievements and celebrates successes. We thrive on collaboration and offer our team members excellent work environments where enjoyment is a part of the experience.

**Job Purpose**

Manages software development quality assurance function and leads a team of Test Analysts that evaluates, tests, and validates software development. Develops and implements quality assurance, problem reporting processes and systems.

**Responsibilities**

**Quality Assurance Planning**
- Define, establish and drive the adoption of quality standards, practices, toolsets and processes across all areas of the software development life cycle in the Scrum team
- To provide technical expertise to the team and help ensure the appropriate testing techniques are used to find defects early in the test cycle
- Analyze requirements for the system under test in order to establish and prioritise test conditions, select suitable test cases and test techniques
- Identify test objectives, plan and document test strategies and identify resources required for testing
- Analyze product specifications, software requirements specifications, and software prototypes, and interact with software developers to plan and develop test cases
- Design, build and execute manual and automated test scripts that can verify the software satisfies both functional and non-functional requirements
- Design and manage tests that confirm compliance with industry and proprietary protocols

**Testing Performance**
- Design, build and execute load test scripts that ensure the software responds within agreed parameters
- Identify, communicate and respond to product and test activity risks
- Build and maintain a test environment that is representative of production
- Fix Verification/Impact Analysis: Developing or recommending solutions to fix any problems discovered during testing
- Reproduce issues and verify no further regressions are caused by the fix
- Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
- Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks as input into sprint planning
- Ensure that the testing conducted is in line with the output and success requirements of the applicable sprint
- Report test results and conduct defect trend analysis
- Verify that Blue Label Telecoms delivers software solutions that are of appropriate quality and delivered in line with any applicable contractual obligations

**Document Management**
- To manage inter-team communications and interactivity across different Agile teams within the same project in the global organization
- Create and maintain technical documentation, define technical documentation templates and prescribed policies and procedures
- Ensure that the requisite technical supporting documentation, in line with the established Blue Label Telecoms development standards and internal policies is created and adhered to at all times
- Conduct and manage handover processes from QA to Release Manager for accurate implementations within the production environment

**Leadership**
- Ensure that all members in the Agile team have quality front-of mind and that quality processes are built into and controlled each discipline throughout the SDLC
- Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
- Role model behavior and motivate team members in line with the core values
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports

**Self - Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Stay relevant and up-to-date with latest technology trends and insights
- Demonstrate and promote a stri

  • Technical Quality Assurer

    5 days ago

    Sandton, South Africa Dananda Services Full time

    **Responsibilities** - Examine technical compatibility and functioning across various systems and browsers - Complete all quality assurance and testing procedures for e-learning courses as part of the project's learning development life cycle - Quality Assurance for usability and user experience - Conduct regular reviews of the product portfolio based on...

  • Senior Manager: Quality Assurance

    3 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Quality Assurance Specialist

    6 days ago

    Sandton, South Africa Boikago Group Full time

    **Job Details**: - Department Quality Assurance- Minimum experience Associate- Company primary industry Insurance- Job functional area Functional Area- Salary R500 000 - R670 500 per annum- **Introduction** One of the biggest short-term insurance company based in Sandton is looking for a Quality Assurance Specialist to join their team.**Purpose of the...

  • Quality Assurance Specialist

    5 days ago

    Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...

  • Quality Assurance Specialist

    5 days ago

    Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...

  • Quality Assurance Technician

    2 days ago

    Sandton, South Africa Boikago Group Full time

    **Job Details**: - Department Quality Assurance- Minimum experience Associate- Company primary industry Insurance- Job functional area Quality Assurance- Salary R400 000 - R506 300 per annum**Job Advert Summary** **Purpose of the job** The purpose of the role is to conduct quality assurance assignment to monitor compliance with the company agent...

  • Quality Assurance Technologist

    Found in: Talent ZA C2 - 6 days ago

    Sandton, South Africa Coca-Cola Beverages Africa Full time

    Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Manufacturing department. We are looking for talented individuals with relevant skills and experience for a Quality Assurance Technician in Pretoria. The successful candidates will be responsible to manage and maintain the compliance of food safety and environmental systems, ensuring...

  • Quality Assurance Controller

    Found in: Talent ZA C2 - 1 day ago

    Sandton, South Africa Country Bird Holdings Full time

    Supreme Processing has an opportunity available for 3 Quality Assurance Controllers in the Quality department. The purpose of the position is to control the adherence of Quality standards and procedures within the plan. The successful candidate will report directly to the Quality HOD. 

  • Accreditation and Quality Assurance Administrator

    2 days ago

    Sandton, South Africa The Independent Institute of Education Full time

    The Independent Institute of Education (IIE) (Pty) Ltd is the registered provider of higher education that is offered through the following educational brands: IIE Varsity College, IIE Vega School of Brand Leadership, IIE MSA, IIE Rosebank College and IIE School of Hospitality and Service Management. The Independent Institute of Education’s Central...

  • Quality Assurance Consultant

    2 days ago

    Sandton, South Africa OneSpark (Pty) Ltd Full time

    OneSpark (Pty) Ltd is looking for a Quality Assurance Specialist who will monitor service and sales calls to assess consultant behaviour, technical accuracy, sales and service performance, and compliance to company policies and procedures. **CANDIDATE PROFILE** - Matric - Clear Criminal and Clear Credit Record - FAIS Accredited/RE5...

  • Risk Assurance Specialist

    3 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Job...

  • Risk Manager

    3 days ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Bank**Function**:Risk Management**Date**:6 Feb 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

  • Head of Institutional Planning and Quality

    1 week ago

    Sandton, South Africa HR Genie Full time

    Woodmead Market Related The Head of Institutional Planning and Quality Assurance provides leadership on institutional research and product planning, compliance, registration, accreditation and integrated quality assurance. Responsible for promoting integrated quality assurance and enhancement for the College. Formulates and drives implementation of an...

  • Business Assurance Sales Consultant, Johannesburg

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa SGS Full time

    Job Description Primary Responsibilities: The Sales Consultant will be a member of the Business Assurance Division. In conjunction with the business strategy set by the Business Assurance Business Manager and Sales Manager, grow all service offerings offered within the Business Assurance business unit. This will include but is not limited to...

  • Quality Analyst

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Telebest Full time

    MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

  • Senior Project Manager

    Found in: Whatjobs ZA C2 - 6 days ago

    Sandton, South Africa IOCO Full time

    We are seeking a seasoned and results-driven Senior Project Manager to lead our project management team. As a Senior Project Manager, you will be responsible for overseeing the planning, execution, and delivery of strategic projects, ensuring they are completed on time, within budget, and to the highest quality standards. Job Purpose: The Senior Project...

  • Senior Project Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Sandton, South Africa IOCO Full time

    We are seeking a seasoned and results-driven Senior Project Manager to lead our project management team. As a Senior Project Manager, you will be responsible for overseeing the planning, execution, and delivery of strategic projects, ensuring they are completed on time, within budget, and to the highest quality standards.Job Purpose:The Senior Project...

  • Transaction Advisory Services

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Moore Recruitment Full time

    Moore Advisory is an independent boutique corporate finance firm and a member of the Moore Global Network. Moore Advisory prides itself in providing exceptional Transaction Advisory Services to both the South African and international markets.Our expert Transaction Advisory Services team is committed to providing tailored solutions that enable businesses to...

  • Senior IT Systems Quality Manager

    3 days ago

    Sandton, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Developing / reviewing this framework, policies and standards; Providing guidance and assistance in setting up quality standards and procedures; Adopting and aligning with quality management best practices and standards; Regularly review the continued relevance, efficiency and effectiveness of specific quality...

  • Senior Project Manager: Cec

    1 week ago

    Sandton, South Africa Blue Label Telecoms Full time

    **Job Purpose** Accountable for large projects of high complexity with a large, dispersed team. Focuses on the creation of the project vision and planning documents and managing the implementation, reporting, and performance of the overall project with the expectation of delivering on time, within budget, and to scope. **Responsibilities** **Project...