Key Account Manager

5 days ago

Molemole Limpopo, South Africa Featherway Recruiting Full time

KEY ACCOUNT MANAGER - Merchant Acquiring

About The Employer:
Fintech - Distribution of point of sale devises and merchant services.

R22,000 - R28,000 per month

Duties & Responsibilities

PURPOSE OF THE ROLE

Drive client loyalty, retention, and profitability in our most valuable clients.

Proactively drive revenue growth across our Key Accounts through effective cross-selling initiatives, driving usage at a store level, and capitalizing on the opportunities within each account.

Play an integral part in formulating a winning long-term client retention strategy that will support business growth and keep churn to an absolute minimum.

Identify patterns, trends, and root causes stemming from client issues, which need to be addressed and proactively propose solutions to these issues, managing Head Office expectations and [URL Removed] DUTIES

Actively manage a portfolio of 500 Key Accounts

Proactively grow revenue in these Key Accounts by cross-selling gift and loyalty, cash advance, and consumer finance as well as driving usage and ensuring we are the favoured provider across all the opportunities within the Key Account.

Formulate a winning long-term client retention strategy that will support business growth and keep churn to an absolute minimum.

Identify patterns, trends, and root causes stemming from client issues, which need to be addressed and proactively propose solutions to these issues, managing Head Office expectations and relationships.

Oversee the management of key projects for these Key Accounts ensuring on-time delivery and exceptional client satisfaction.

Create Account Plans, execute account strategies and enable achievement of defined objectives for clients through demonstrating a deep understanding of client needs and business value drivers.

Engage Head Office with a monthly performance report for Key Accounts, providing 360 view of the Account.

Connect Key Stakeholders of the company & Key Account on a Quarterly / Annual basis.

Deliver Key Account Plans through the Regional Account Managers that support the operational relationships at the store level for the related Key Accounts.

Engage the the companies Support team on Key Account strategies and execution plans on a monthly basis.

Take ownership of all critical rate negotiations on client contracts ensuring outcomes that satisfy both the client and the Sureswipe business.

Develop the Key Account relationship through managing and articulating Customer Value Propositions that enhance client satisfaction, increase loyalty and help differentiate the companies from the competition.

Build strong and lasting client relationships that will positively contribute to clients NPS score and increase customer satisfaction and loyalty.

KNOWLEDGE

Knowledge of the South African payment system and banking industry is preferable

Sales Force (CRM) proficient

REPORTING TO:
Customer Value Growth & Retention Manager

LONG TERM POTENTIAL OF THE CANDIDATE

Growth opportunities with in the company are wide and varied. We are a dynamic and growing company that rewards great performance with not only the standard progression (take-my-boss'-job) path, but also offers exciting opportunities in group companies to those wishing to expand their horizons.

OTHER CONSIDERATIONS

Desired Experience & Qualification

SKILLS, ATTRIBUTES AND QUALIFICATION

Sales Force CRM Proficient

Strong sales and negotiation skills

Deep project management and planning skills

Advanced client relationship and retention skills

Proven track record of value selling

Strong business and financial acumen required

Strong problem-solving skills

Proven track record in leadership

History of effective account management

Tertiary qualifications in Business would be preferable.

EXPERIENCE

A minimum of 5 years experience in a key account or business development role;
Proven track record of being a top performer in sales and key account management

Proven leadership ability.

Desired Skills:
Key Account Management

Client Relationship Management

Selling Skills

new client acquisition

New Business Development

Account Management

travel

Territory management

Selling experience

FINTECH

Point of sale

merchant services

Business Acumen

B2B

KPI

sales predictions

Leadership/Management Skills

Desired Work Experience:
5 to 10 years

Desired Qualification Level:
Grade 12 / Matric

Employer & Job Benefits:
Medical Aid

Provident Fund

Group Life Assurance

Phone Allowance

**Salary**: R20 000,00 - R28 000,00 per month

Application Question(s):

- Do you have a reliable vehicle with a valid drivers license?

**Experience**:

- Key Account Management: 5 years (required)
- Business Development: 5 years (required)

Willingness to travel:

- 50% (required)

Application Deadline: 2023/10/19

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