Academic Support Advisor

2 weeks ago

Sandton, South Africa SACAP Full time

The South African College of Applied Psychology (SACAP) is the leading independent provider of education in psychology, counselling and coaching, offering accredited undergraduate and postgraduate qualifications.

SACAP is looking to employ an Academic Support Advisor for the Johannesburg Campus, preferably based in Johannesburg. This role will provide a full range of academic support and development services to ensure students are empowered to realise their academic success. The role will also connect students’ academic interests with their personal and career ambitions. This role strongly liaises with the Student Administration team, the Academic team and reports directly to the Academic Support Manager.

**Responsibilities**:
**Duties include but are not limited to**:

- Providing academic support and development to SACAP’s students
- Acting as a point of contact for all academic support and development needs
- Responding to and resolving student queries within the stipulated time frames
- Involved in termly orientation per new cohort
- Monitoring student academic performance and engagement
- Tracking and documenting national academic support and development metrics
- Study plans and career guidance
- Academic one-on-one counselling
- Awareness/advocacy campaigns regarding academic issues
- Facilitating peer support and peer-assisted learning
- Identifying at-risk students and tracking retention
- Utilising SACAP’s Student Management System to provide expert guidance to SACAP students

**Qualifications and Experience**:

- A minimum of a degree qualification in the discipline of Counselling, Psychology or Coaching; or at least 5 years’ experience in a cognate field with high academic results
- Advanced computer literacy skills, including online systems
- 2 years of full-time experience, preferably within the field of Higher Education
- Ability to observe, monitor, collect, and record student data
- Knowledgeable and passionate about SACAP and its offerings
- Highly developed relationship building /interpersonal skills
- Excellent written and spoken communication skills

**Personal Attributes**:
***
- Enthusiasm for Higher Education in South Africa, particularly in the Private Higher Education sector (PHEI)
- A passion for academic support
- Responsible, reliable and purpose driven in their approach
- Self-motivated and holds themselves to a standard of excellence when completing tasks
- Is flexible and adaptable where needed to achieve results
- Displays high integrity in all situations
- Empathetic
- Is diplomatic, professional and person-centred in their interactions
- Manages stress well and has the ability to work under pressure

This role reports directly to the Academic Support Manager and will work closely and collaboratively with the broader national student support and development teams.

**Operating Hours**:
This is a full-time position operating from Mondays to Fridays*:
Monday to Thursday: 08:30am to 17:00pm

Friday: 08:30am to 16:00pm
- *Note that you will be required to administer various student support webinars during the evenings, and/or attend Open Days from time to time, and therefore flexible hours do apply*_

**Applications close on Friday 10 February 2023, 16:00pm.

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